Zack Auto Repair and Body Shop

"They don't honor their Groupon deals. I called them, told them I had a $139 coupon for front and rear brakes. They asked which type of vehicle, then made an appointment. When I show up, that's when they bothered to tell me that my vehicle has rear drums and that it would be an extra $350. I wasted 2 hours of driving, took off of work early, paid several tolls, and now I have to fight with Groupon for a refund. Don't try to snake people at the door. Be honest upfront. If my vehicle isn't covered under the coupon then advertise honestly or be upfront on the phone instead of wasting people's time and money."

"Mike was misleading and not sure about mechanic work at all. I paid $2800 dollars to get my valve cover gasket and a couple of services as well. 9 months later I came to let him know my engine light came back, he responded in a very condescending and rude manner. Denied that anything was wrong with the car and refused to honor the warranty. He refused to fix the issue and later blamed it on a different part for an oil leak. I later took it to another mechanic for an accurate evaluation and diagnosis of the car, they later advised that my gasket was never touched. This led me to pay another $1k after the fact. When I showed up at the shop, mike talked to me as if I was a delusion and had no idea what I was saying. he couldn't even do the needful to at least show me where the leak was. Avoid this place at all costs, especially if you're a woman, you'll be used instantly, no questions asked. There are better places on the market."

"I made the mistake of purchasing an Auto Detailing service from this place on Groupon. After paying for it, the instructions said to call to set up an appointment. I am not sure who answered the phone, but I only managed to say "Hello, I purchased a detail service from..." He immediately cut me off and said, "We're busy. Call back Wednesday." If they are this unprofessional on the phone I don't want them doing anything on my car. Unfortunately, the $75 is not refundable, so I'll just chalk it up as a $75 life lesson."

"So all I was trying to get a transmission and coolant flush. Called the office spoke to a member of the team at Zack' s Auto repair said I was about to buy a groupon for the service and that I wanted to check that the service was correct as I had spoken to numerous other repair shops advertised on groupon and because my car was an Elantra that it would be substantially more expensive. So I called to check explained this to a member of the staff at Zak's and was told they would warrant the groupon or I could come and and pay the same it didn't matter. The groupon was $52.48. I then drove 25 minutes arrived and was told it couldn't happen today to many cars ahead even though I was told to bring it in. I then spoke to an individual at the shop who explained to me I could get the trans and coolant flush but it would be more than $145 because it needed a special filter which alone was $75 because it was a CVT transmission. so I was now being told it could be done now but I would have to wait 2 hours and the price is now at least an additional $92.52 almost triple the original amount. So for everyone out there. Stay away from deceptive shops like this one. their is a state law prohibiting this practice Deceptive Trade Practices, and FTC also has regulations in place to prevent this bait and switch practice. In total I wasted 1 hour of my time. and the so called special filter is $14.99 at auto zone. so that would have been a 500% markup. I😫 don't have an issues with people making a living but not by ripping of the general public."

"Wanted my car to be repaired quickly so I showed up very early about 10 minutes before they open. I showed up the day before wanting service wasn't able to because I didn't have an appointment, worth a shot. The owner told me to come early the next day at opening and I would be in and out in 45 minutes. I waited close to an hour and 30 minutes for service, mind you I was the only customer waiting. While there were 3 or 4 mechanics walking around. I got frustrated and walked out. Poor customer service. First and only time I will be visiting this shop."