Tuffy Tire & Auto Service - Huntersville

"We recently moved to the area and I had several issues with my car shortly after. They were courteous, honest and upfront. They have looked at my car when something small was going on at no charge. When my tags were about to expire Rob took the time to explain over the phone to me how inspections work in NC. I can trust them and I know I’ll always get quality work and great customer service. Thank you Tuffy!"

"I made an appointment for car inspection for @ 2pm. I get to my appointment at 1:57pm. When I get to the front counter the man says are you here for 2pm car inspection? I said yes. He goes on to tell me that the machine hasn’t been working properly today and that it is taking a long time to do the inspection. That it may take hours. Ok if you know that the machine or equipment is not working properly why would you not reach out to customers and inform them so they may reschedule. My time has been not only been valued but it has been disrespected. The man acted like there was no problem with the situation. Just a simple phone call of courtesy would have been nice."

"They were honest, professional and very prompt to diagnose the issue with my car. Even though they could have taken my money by fixing it, they told me I could probably get it done under warranty at the dealer. They also told me it was safe to drive it.. That was very much appreciated as it turned out it was true."

"Took my car in due to a leak. Had the engine mount and the some general maintenance done. Did a great job and they were timely. Got home and the next day found my headlight scratched and cracked in multiple places. In the end the Tuffy team went above and beyond. Replaced the headlight for me. We offered to help pay for it but Tuffys covered it all. Going above and beyond for their customers is what keeps people coming back. Big thank you to the whole team"

"I had the catalytic converter stolen off my Prius and it was a nightmare! I ordered the parts I needed and went to multiple muffler shops that turned me away because it had to be welded on instead of bolted. The guys at Tuffy were awesome! Graham was super friendly, professional, and informative! He confirmed I got the right part and assured me they could do the repair, then it only took a couple hours to complete and was super affordable. They even checked my tire pressure and cleared my check engine light before I left! Even the lobby coffee was good! I hope the part is never stolen again, but if it is I would absolutely trust them to do it again as well as any other repairs. It means a lot to find mechanics you can trust!"