Snellville Auto Center

"I love Snellville Auto Center! We started taking our vehicles to them about 6 months ago. We have had a variety of repairs and maintenance work done over the past 6 months. They have been awesome! A good (and honest) auto center is extremely hard to find. These folks take great care of their customers and we appreciate the professional and always friendly service they provide!"

"Mrs. Gail was amazing and the whole staff at Snellville Auto Center. I got a great deal on the repairs (fair price), great service , also they provided consults on what improvements were needed. I had a used manual 95 Jeep Wrangler that needed some love and they fixed it to proper road condition."

"I never right reviews, but I just had to. I read raving reviews about this place. I was having issues with my air conditioner. It would shut off periodically and a weird noise could be heard, but otherwise the car was driving fine. So I figured I would give them a chance. I just wanted a diagnosis run to confirm that the issue was the compressor as my father who typically deals with cars suspected. They told me it was probably electrical at one point. It wasn't it was mechanical as my father had originally suggested to them. During their service ( i was there from 2:00pm to 5:00pm) they left my car running for several hours which could have ultimately lead to the pressure cap on my compressor to completely split, the Freon in my car spilled out, they charged me to replace it ( which is fine until what followed shortly). They ran the diagnostics again told me the compressor had to be replaced. Marked me up for 1,000 to 2,000 dollars . I told them I could not afford that at the moment and they were very understanding, I asked the guy who was working on my car TWICE if I could drive my car home safely and he said yes. I did not make it past the first light before my car started pouring smoke. I took it back immediately the guy working on my car told me it was the freon they had JUST CHARGED ME TO PUT IN THAT THEY ARE NOW GOING TO REMOVE. Then they returned to tell me that the compressors cap had melded shut, and that I can not move my car (which was still inaccurate information I later found out ).The belt was now necessary to replace because it has burned down in the two seconds I drove off. I called a friend who was waiting on me to finish up and updated her (rather upset at this point) and an employee from across the room told me that “ That is not what is happening and that there is clearly a misunderstanding” Which is extremely unprofessional given that I was having a private conversation. I gave him a chance to explain it to me again. In which he taught me nothing new and I realized I completely understood what happened. They just did not want to take any fault or admit that they had no idea what they were looking at. I wouldn’t let them touch my car after that so I towed it home and had another mechanic come check on it for me. In an hour he told me the compressor cap had completely split the car should not have been left on or driven (at this point) and that the issue was very obvious, but could be fixed with some replacements. If they hadn’t let me drive it out of there I would have saved a good chunk of money, because now I have to replace my belt and the entire compressor. (This was told to me by the second unassociated mechanic). Most of the employees are friendly people and are just trying to do their jobs, but there’s clearly something wrong here. I had high hopes given that they are rated one of the best shops in the county, but I will never be using their services again. Extremely disappointed and would ask for my money back if I could."

"Took my car here because they had good reviews and a trustworthy mechanic is hard to find. The receptionist was very nice. They called me very shortly after me leaving my car with my options. I felt like he was being honest because I knew I needed brakes and he gave me several options that didn’t break the bank. My car was done a couple hours later. They gave quotes for a couple other things I needed which was very helpful. I will be a returning customer."

"They treat customers like family! Fair prices and do what they can to save you money instead of take it! Waiting area is comfortable and has personality and is inviting. Staff is so friendly and considerate. And you see the same faces when you come back unlike the turnover at giant overpriced chains. I'm so glad I found them!"