Silver Lake Auto & Tire Centers

"I had gone to two different dealership service centers with the impression that the manufacturer would be able to fix the issue I was having with my car's adaptive cruise control. Each time they quoted me mid four-figure prices for what should be a somewhat straightforward fix (given knowledgable technicians/appropriate equipment). Needless to say it was a massive headache and I simply wasn't willing to spend that kind of money. After planning a 2200 mile road trip, I figured I should try one more time to get the problem fixed. A quick google search showed that Silver Lake performed ADAS (advanced driver assistance systems) calibrations, and despite living in Madison, the reviews seemed to speak for themselves. So I scheduled an appointment online, dropped my car off first thing in the morning, and was given a courtesy car for the day. Once they'd wrapped up working on my car, I received a five-page comprehensive diagnosis (with pictures) about the overall health of the car along with a phone call covering everything. The best part is that my adaptive cruise is working at less than 10% of the price the dealership wanted to charge. Overall, I am so impressed with the thoroughness, the attention to detail, and the quality of the work performed. Special thanks to Nick the service advisor, and Logan the technician for doing such great work; I cannot recommend Silver Lake Auto enough!"

"Exemplary - Each time I've done business with Silver Lake Auto, it's been a great experience. Communication both over the phone and in person were always professional and pleasant. The printed information provided to me about my vehicles was very well detailed and explained in a comprehensive way (Michelle is awesome- she really took her time with me!). Their spacious lobby is quite hospitable and I even got cookies to go! *nom nom nom*"

"When you take your car in for any purpose (mine was only an oil change), they do a courtesy review of the entire car and print a detailed report for the customer showing additional items that are RED (need work right away), Yellow (need work soon), and Green (OK for now). When I started asking further questions about some of the work they marked as Red & Yellow, I did not get clear answers. After the second time I called and received vague answers, I took my car elsewhere to get a second opinion, which resulted in the most expensive suggested repairs not being necessary, (i.e., I found the ~$1300 strut replacements they suggested were not necessary). They appear to do good work, but I feel they try to capitalize on suggesting urgency to repairs that should be listed as future preventive maintenance items. Be prepared to ask good questions."

"Needed my car towed to the dealership from my house. Shawn was friendly, careful, very pleasant and took care of everything. I was going to follow him to the dealership to write it up and he said he would handle it. Definitely went above and beyond. Outstanding service. Use Silver Lake Auto & Tire."

"Just a very POSITIVE experience. I came in formy emissions test and plate update. All went well and fast. I than set up an appointment for a general review of my truck as I have along trip planned. They gave me a free loaner to use as they worked on my truck. Their Communication via messinger was PERFECT! I received real information and got all my small issues corrected. Excellent job at A very fair price. Thank You."