Service Street - Snellville

"WAS VERY PLEASEED WITH THE SERVICE I RECEIVED."

"Friendly and clean environment. Made a recommendation but didn't pressure for the extra service."

"If it were possible to give negative stars I would. My wife and daughter took the car in because the engine was making a knocking sound, so she went in for an oil change. They priced $250 just for the diagnostic to check the car. That's pretty high just check the car, not including the oil change. This was all around 11:30-12:00 on 4/29/2021 (Snellville). My wife and daughter past the time by walking around the near by shops waiting to be notified the car was ready. It was 6:50 and Brian was closing the garage doors. I met the m there after I got off from work and went inside to ask about the car and he had planned to call her in the morning about the car. How unprofessional is that, you have customers literally waiting all day for the car, if you were going to keep the car let them know in advance. Brian suggested that we replace the engine, priced out at $8000. We declined to weigh or options and check for better prices. Saturday morning after dropping our daughter off at work, we notice the car is sounding worse than before. Instead of a knock the car sound like it's grinding. The engine seized up, causing us to pull over and park. I checked the oil and smoke was coming from the engine, and the rod looked as if there wasn't oil in the engine, and it was dark and dirty. When the tow truck arrived to pickup the car, when he put it on his flat bed and started to tilt the car, oil poured out the back of the car! When he arrived to the house, his flatbed was full of oil. I called the shop and told them that after the oil change, the technician did not tighten the oil plug completely causing this to happen. There is know way that I get an oil change two days before, and yes a new engine was suggested but to have a river of oil pour from our car isn't normal. I called the service center to tell them what happened. At first, the man I spoke with said bring the car in so we check if that was the cause and look into a better price for the engine and service and he would call his district manager and they would contact me on Monday 5/3. As the tow truck driver was pulling up the address for the shop, the man I spoke with called me back but angry this time and said don't bring the car to the shop. He said he hasn't heard from the manager and he didn't want to take any blame for what happened and that maybe my wife loosened up the oil plug! 🤔 Really!? He would not have anything to do with the shops working reputation being bad mouthed. Now we are at home with a car with a locked up engine and no resolve. Stay away from this place at all costs!!! Look at my driveway, no oil at all!"

"Very good customer service! Helped to make the repair job more affordable. My car was ready in a short period of time. I would recommend them and use them again."

"They fixed everything I need in a matter of a couple hours. Gave me a payment options so I wouldn’t have to pay upfront, which was very helpful. Even had a shuttle service that with me where I needed to until my car was finished. Thank you guys for a great experience!"