Cass Street Automotive

"I was in town on vacation and had some engine issues. A local auto parts store recommended a couple auto repair shops, including Cass. They were able to take my truck in right away in the morning and had it repaired and running well by afternoon. They were professional and reasonably priced. Thank you for your help."

"Great service here. I highly recommend them. Jade was the representative that answered my call, ordered tires for my car, and was super helpful. Thank you!"

"Straightforward, no BS repair shop. Randy and his team do a solid job and I would recommend them to anyone. I used them for a quick electrical repair and I’m stoked."

"Took my car in for Oil change & Multi Point Inspection on 8/3/2020 and ended up having to remove & replace valve cover gasket & exhaust manifold with job total $1254.96. I received a text repairs should be done by the end of the day if everything moves along smoothly. I replied OK just keep me updated on changes. End of business day no update attempted to call closed for the day. Next morning I called no answer so I texted the number from day before & was told technician was head deep in the engine bay. Received text @ 2pm vehicle was ready for pickup. Walked almost 2 miles in the sweltering heat to pick up car. Asked about the New Customer Special 10% off your first service & was told he could not give me the discount w/o rationale but could give me AAA discount. I then asked where my car was & was told he would have someone go get it parked a block away on Dawes St. I replied since it was just a block away I would just get it myself. I proceeded to walk a block away to Dawes St and could not find my car. I walked 3 blocks in each direction no car. Attempted to call Cass Street no answer . Picked a random street Turquoise St to start walking back to shop and low & behold I see my car parked in front of 1010 Turquoise St. Car was left unlocked; plastic cover still on steering wheel & plastic drinking cup left in drink holder; so much for COVID precautions. Not happy with customer service & the fact they lead me on a goose chase looking for my car!"

"They told me my cabin air filter was "difficult to access" and that they couldn't even check it as part of my full vehicle inspection. They recommended I get it changed, and wanted to charge me $42 for parts and labor. It cost me $10 and not even 2 minutes of my time to replace it, so either the technician was incompetent or dishonest. I don't like either option."