Your business gets discovered by online consumers every day. Research shows that the majority of consumers shopping for automotive services turn to online search to begin the process of finding a trustworthy business that can deliver automotive services. Once a business is identified, the expectations of that consumer is to obtain information about a service as quickly and efficiently as possible. Having online digital tools that can deliver information the consumer is seeking is critical in their selection.
Add a virtual service advisor to your website
Openbay Service Advisor is an automated online service request and price estimate platform. It can be installed as a web plug-in to your automotive service's website and Openbay Profile.
Openbay does all the work for your business
Once your business account is setup, Openbay responds to consumer service requests on your website with detailed pricing estimates that include parts, labor, taxes, and repair time. Service quotes are generated on behalf of your business using your labor rates, margins on OE and aftermarket parts and more. You can validate service quotes during your account setup.
How Openbay Service Advisor works for consumers
Consumers that arrive at your business website are typically seeking automotive services. Therefore its recommended Service Advisor positioned near the top of the homepage or “above the fold” for greater exposure. A typical user journey for Openbay Service Advisor.
Consumer enters vehicle information and then from a menu system, enters a request for a repair or describes a need for service
The need for service could be a check engine light, routine maintenance or describing a problem
Openbay captures the consumers contact information, vehicle information and service request
Openbay responds to the consumer with a custom service quote with your business information
Service quotes are delivered with detail information on parts, labor, taxes, and total time to complete the service
Consumers are instructed to book an appointment using the contact information given in the service quote
Appointment date and time is determined
vehicle is serviced, business takes payment directly from the vehicle owner
Real-time notifications on service estimate activity
Notifications are sent by Openbay Service Advisor to businesses the instant a service quote is generated. Openbay delivers contact information and details on the estimate sent. This allows the business to follow up.
Automotive service businesses using Openbay Service Advisor have experienced a positive ROI in the initial months of deployment. Average repair order after service quotes are delivered to consumers average $640. Average sales cycle from delivering a service quote to the actual service being performed is 5-days. New customer acquisition (vs. existing) make up the majority of the service quotes generated.
Dashboard and ASP Mobile App
Tracking and Analytics
View appointments, edit quotes, message your customers directly, or do a deep dive into your analytics through your Openbay Dashboard or the Openbay ASP mobile app. Included free with your Openbay account.
Ready to get started?
There is no fee to join the marketplace. Qualified businesses must apply. Our customer success team vetts every business we add to the Openbay marketplace. Apply today and our team will reach out to you within one business day