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Openbay Otis

A website alone is not enough

For automotive service businesses, it's conversations that drive revenue growth. Your online visitors have real questions, give them real answers - instantly and 24/7 - and convert them into customers.

Openbay Otis

A website alone is not enough

For automotive service businesses, it's conversations that drive revenue growth. Your online visitors have real questions, give them real answers - instantly and 24/7 - and convert them to customers.

Just a few of the many businesses succeeding with Openbay Otis

Conversations matter

Otis conversations connect and convert

Otis is an artificial intelligence (AI) powered messaging platform that engages your website visitors in a conversation, allowing them to instantly receive service estimates, book appointments, or contact your service department directly.

The result? An increase in service revenue, customer acquisition and customer loyalty.

Conversations matter

Otis conversations connect and convert

Otis is an artificial intelligence (AI) powered messaging platform that engages your website visitors in a conversation, allowing them to instantly receive service estimates, book appointments, or contact your service department directly.

The result? An increase in service revenue, customer acquisition and customer loyalty.

Features

Appointment scheduling

Allow customers to easily book service appointments with a few taps. Otis has a built in calendar based on your businesses hours and availability.

  • Capture vehicle, service, and contact info
  • Set your business' hours and availability
  • Get instant alerts when a service is booked

92% of consumers said being able to book an appointment online is important to their decision when selecting a shop to service their vehicle.

Appointment scheduling

Allow customers to easily book service appointments with a few taps. Otis has a built in calendar based on your businesses hours and availability.

  • Capture vehicle, service, and contact info
  • Set your business' hours and availability
  • Get instant alerts when a service is booked

92% of consumers said being able to book an appointment online is important to their decision when selecting a shop to service their vehicle.

Service estimates

Otis delivers accurate service estimates based on your businesses pricing. It understands millions of mechanical services for nearly every domestic and import year/make/models.

  • Quotes are based on your businesses pricing structure
  • Edit quotes and notify your customers of any changes
  • Display summaries, or detailed breakdowns with parts, labor, and taxes rates

72% of consumers said getting an online service estimate is important to their decision when selecting a shop to service their vehicle.

Service estimates

Otis delivers accurate service estimates based on your businesses pricing. It understands millions of mechanical services for nearly every domestic and import year/make/models.

  • Quotes are based on your businesses pricing structure
  • Edit quotes and notify your customers of any changes
  • Display summaries, or detailed breakdowns with parts, labor, and taxes rates

72% of consumers said getting an online service estimate is important to their decision when selecting a shop to service their vehicle.

Business information

Your business is unique. You have your own hours, services that you can or can't perform, and might even specialize in servicing certain vehicles. Otis knows this information and delivers it in an instant.

  • Hours, locations, and contact info
  • Services you perform at your location
  • What vehicle years/makes/models you service

53% of online consumers will abandon a website if they can’t find a quick answer to their question.

Business information

Your business is unique. You have your own hours, services that you can or can't perform, and might even specialize in servicing certain vehicles. Otis knows this information and delivers it in an instant.

  • Hours, locations, and contact info
  • Services you perform at your location
  • What vehicle years/makes/models you service

53% of online consumers will abandon a website if they can’t find a quick answer to their question.

Customer case studies

Customer case studies

More tools for your Success

New Feature on Otis

Two-way texting

Now, if a website visitor wants to text someone at the shop directly, they can do so with one tap right from the Otis messaging window.

  • Masked numbers for your privacy
  • Respond from your phone or the dashboard
  • Round robin assignment for multiple users/employees
Otis ASPjazz

Dashboard and Openbay ASP Mobile App

Tracking and analytics

View appointments, edit quotes, message your customers directly, or do a deep dive into your analytics through your Openbay Dashboard or the Openbay ASP mobile app.

Otis ASPjazz

By the numbers

30%

of Openbay Otis conversations occur after business hours

40%

average increase in online conversion reported by businesses using Otis

90%

of website visitors reported having a positive experience with Otis

More than a "chat" tool

Online Chat

Features

  • Real-Time Responses
  • Hands-Off Operation
  • 24/7 Availability
  • Instant Quoting
  • Appointment Booking
  • 100% Accuracy
  • Customizable
  • Continuously Self-Learning
  • Simultaneous Conversations
  • No Programming Required
Chatbot

Features

  • 24/7 Availability
  • Real-Time Responses
  • Simultaneous Conversations
  • Customizable
  • Hands-Off Operation
  • Instant Quoting
  • Appointment Booking
  • 100% Accuracy
  • Continuously Self-Learning
  • No Programming Required
Openbay Otis

Features

  • Hands-Off Operation
  • 24/7 Availability
  • Real-Time Responses
  • Instant Quoting
  • Appointment Booking
  • 100% Accuracy
  • Customizable
  • Continuously Self-Learning
  • Simultaneous Conversations
  • No Programming Required

Ready to get started?

Schedule a demo, or contact a sales representative today to learn more about how Openbay Otis can help your business grow.