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Openbay Otis

A website alone is not enough

For automotive service businesses, it’s conversations that drive revenue growth. Your online visitors have real questions, give them real answers - instantly and 24/7 - and convert them to customers using Openbay Otis

Openbay Otis

A website alone is not enough

For automotive service businesses, it’s conversations that drive revenue growth. Your online visitors have real questions, give them real answers - instantly and 24/7 - and convert them to customers using Openbay Otis

Just a few of the many businesses succeeding with Openbay Otis

Conversations matter

Otis conversations connect and convert

Otis is an artificial intelligence (AI) powered messaging platform that engages your website visitors in a conversation, allowing them to instantly receive service estimates, book appointments, or contact your service department directly.

The result? An increase in service revenue, customer acquisition and customer loyalty.

Conversations matter

Otis conversations connect and convert

Otis is an artificial intelligence (AI) powered messaging platform that engages your website visitors in a conversation, allowing them to instantly receive service estimates, book appointments, or contact your service department directly.

The result? An increase in service revenue, customer acquisition and customer loyalty.

Features

Appointment scheduling

Allow customers to easily book service appointments with a few taps. Otis has a built in calendar based on your businesses hours and availability.

  • Capture vehicle, service, and contact info
  • Set your business' hours and availability
  • Get instant alerts when a service is booked

92% of consumers said being able to book an appointment online is important to their decision when selecting a shop to service their vehicle.

    SCHEDULING FEATURES

Appointment Scheduling

Online service appointment booking is a powerful offering for existing and new customers to your business. Booking an appointment takes seconds and can be accomplished without having to speak to anyone at your business.

  • Allows a visitor to book an online service appointment
  • Calendar and available time slots are presented
  • Business can block out dates and times when service is not available or the business is too busy
  • Time buffer – create a time buffer (hours or days) where your business can start taking appointments
  • Real-time notifications of new appointments via email or text (SMS)
  • Contact information, service request information and any notes are made available upon booking


Service estimates

Otis delivers accurate service estimates based on your businesses pricing. It understands millions of mechanical services for nearly every domestic and import year/make/models.

  • Quotes are based on your businesses pricing structure
  • Edit quotes and notify your customers of any changes
  • Display summaries, or detailed breakdowns with parts, labor, and taxes rates

72% of consumers said getting an online service estimate is important to their decision when selecting a shop to service their vehicle.

    ESTIMATE FEATURES

Service Estimates

Providing online service estimates for visitors increases your opportunity to grow revenue. Online estimates is a convenient offering for existing and new customers to your business.

  • Based on vehicle Year-Make-Model-Trim-Engine and services selected
  • Service estimates are generated in near-realtime and within the chat window
  • Service estimates can be displayed with detailed parts, labor, taxes and time of the actual service (in hours) or provide a summary of the estimate
  • Service estimates are based on your business hourly labor rate, margins on OE and aftermarket parts and more
  • General service pricing can be made available to visitors via Otis (e.g. tire rotation, wheel alignment, etc). Your business has the option to display general service pricing only
  • Service estimates are sent at the visitors selection; email or text (SMS)
  • Notifications of service estimates are made available to business via online dashboard and Openbay ASP mobile app


Service estimates

Otis delivers accurate service estimates based on your businesses pricing. It understands millions of mechanical services for nearly every domestic and import year/make/models.

  • Quotes are based on your businesses pricing structure
  • Edit quotes and notify your customers of any changes
  • Display summaries, or detailed breakdowns with parts, labor, and taxes rates

72% of consumers said getting an online service estimate is important to their decision when selecting a shop to service their vehicle.

    ESTIMATE FEATURES

Service Estimates

Providing online service estimates for visitors increases your opportunity to grow revenue. Online estimates is a convenient offering for existing and new customers to your business.

  • Based on vehicle Year-Make-Model-Trim-Engine and services selected
  • Service estimates are generated in near-realtime and within the chat window
  • Service estimates can be displayed with detailed parts, labor, taxes and time of the actual service (in hours) or provide a summary of the estimate
  • Service estimates are based on your business hourly labor rate, margins on OE and aftermarket parts and more
  • General service pricing can be made available to visitors via Otis (e.g. tire rotation, wheel alignment, etc). Your business has the option to display general service pricing only
  • Service estimates are sent at the visitors selection; email or text (SMS)
  • Notifications of service estimates are made available to business via online dashboard and Openbay ASP mobile app


Business information

Your business is unique. You have your own hours, services that you can or can't perform, and might even specialize in servicing certain vehicles. Otis knows this information and delivers it in an instant.

  • Hours, locations, and contact info
  • Services you perform at your location
  • What vehicle years/makes/models you service

53% of online consumers will abandon a website if they can’t find a quick answer to their question.

    BUSINESS INFO FEATURES

Business information

  • Hours of operation
  • Types of services provided
  • Types of vehicle makes supported for service
  • Support for multi-location businesses (single website
  • with multiple business locations)
  • and more…


Business information

Your business is unique. You have your own hours, services that you can or can't perform, and might even specialize in servicing certain vehicles. Otis knows this information and delivers it in an instant.

  • Hours, locations, and contact info
  • Services you perform at your location
  • What vehicle years/makes/models you service

53% of online consumers will abandon a website if they can’t find a quick answer to their question.

    BUSINESS INFO FEATURES

Business information

  • Hours of operation
  • Types of services provided
  • Types of vehicle makes supported for service
  • Support for multi-location businesses (single website
  • with multiple business locations)
  • and more…


Customer case studies

Customer case studies

More tools for your Success

New Feature on Otis

Two-way texting

Now, if a website visitor wants to text someone at the shop directly, they can do so with one tap right from the Otis messaging window.

  • Masked numbers for your privacy
  • Respond from your phone or the dashboard
  • Round robin assignment for multiple users/employees
Otis ASPjazz

Dashboard and Openbay ASP Mobile App

Tracking and analytics

View appointments, edit quotes, message your customers directly, or do a deep dive into your analytics through your Openbay Dashboard or the Openbay ASP mobile app.

    DASHBOARD FEATURES

Contact capture

  • Add to your contacts database for marketing outreach campaigns
  • Gather visitor contact information; first name, email, phone
  • Gather visitor vehicle information – year, make, model, trim and engine
  • Track visitor; New vs. returning visitor Date time stamps for each visitor

Service request tracking

  • Gather visitor automotive service needs – type of service(s)
  • Gather notes by a visitor associated with a service or issue they are experiencing
  • Automotive service is associated with a vehicle type and user

Customization

  • Chat color themes
  • Select size of chat introduction state
  • Company name
  • Agent avatars
  • White label
  • Initial window greeting
  • Promote specials or coupons
  • Embedded links promoting special pages of website
  • Ability to self-program Otis, allowing Otis to respond to certain questions


Otis ASPjazz

By the numbers

30%

of Openbay Otis conversations occur after normal business hours

40%

average increase in online conversion reported by businesses using Otis

90%

of website visitors reported having a positive experience with Otis

More than a "chat" tool

Online Chat

Features

  • Real-Time Responses
  • Hands-Off Operation
  • 24/7 Availability
  • Instant Quoting
  • Appointment Booking
  • 100% Accuracy
  • Customizable
  • Continuously Self-Learning
  • Simultaneous Conversations
  • No Programming Required
Chatbot

Features

  • 24/7 Availability
  • Real-Time Responses
  • Simultaneous Conversations
  • Customizable
  • Hands-Off Operation
  • Instant Quoting
  • Appointment Booking
  • 100% Accuracy
  • Continuously Self-Learning
  • No Programming Required
Openbay Otis

Features

  • Hands-Off Operation
  • 24/7 Availability
  • Real-Time Responses
  • Instant Quoting
  • Appointment Booking
  • 100% Accuracy
  • Customizable
  • Continuously Self-Learning
  • Simultaneous Conversations
  • No Programming Required

Ready to get started?

Schedule a demo, or contact a sales representative today to learn more about how Openbay Otis can help your business grow.