Connect with consumers in need of automotive service

Through Openbay’s partnerships, connect with millions of vehicle owners in need of immediate service

Openbay marketplace

The marketplace

Openbay marketplace connects automotive care professionals with consumers that have an immediate need for auto repair and service.

Openbay does all the work for your business

Once your business account is setup on the marketplace, Openbay responds to consumer service requests with detailed pricing estimates that include parts, labor, taxes, and repair time. Service quotes are generated on behalf of your business using your labor rates, margins on OE and aftermarket parts and more. You can validate our quotes during your account setup.

Customer service appointment booked

The quicker Openbay responds to customers, the faster they make their decision on booking their service appointment. With Openbay, customers are delivered to your business having already received a price quote and booked their appointment date and time.

Openbay mission

The mission of Openbay is to fundamentally improve the experience for automotive repair and services for consumers, and the way that automotive care businesses acquire and service customers.

We provide automotive care businesses an opportunity to expand and grow their business. Openbay supports mechanical repair and maintenance only (non-collision).

Your Openbay account

All businesses must apply to participate on the Openbay marketplace. There are no fees to join the marketplace. Openbay receives a modest fee when a customers is delivered to your shop and completes a service. Details are provided by one of the Openbay team members.

How Consumers Use Openbay

Openbay is accessable to consumers via native mobile app and via web

Openbay mobile apps are available on the Apple App Store and Google Play. Research shows consumers turn to mobile and search when it comes to shopping for automotive services. Openbay is well positioned to meet the needs of the modern-day consumer.

How Openbay works for consumers

Consumers arrive at Openbay via online search, app download, partnerships and paid advertising.

  • Consumer enters a request for a repair or describes a need for service. The need for service could be a check engine light, routine maintenance, or describes a problem.
  • Openbay captures the consumers contact information, vehicle information and service request.
  • Openbay responds to the customers with 6 service quotes (on average) from local automotive service providers.
  • Service quotes contain details on parts, labor, taxes, and total time to complete the service.
  • Customers select a provider that best meet their needs; location of the business or time traveled, business ratings and reviews, specific certifications, price, and other important information.
  • Customer selects an appointment; date and time.
  • A form of payment is entered or selected by customer to secure their appointment time.
  • Vehicle is serviced and payment is processed.

Benefits

Align your business with the modern day consumer

  • Your business gets discovered by online consumers in search of connecting with a trustworthy service provider that delivers quality service.
  • Leverage the power of Openbay’s partners driving customer demand.
  • Openbay delivers customers with booked service appointments – no more chasing leads.
  • Service providers on the Openbay platform are hand-picked – your business will represent the finest in your area.
  • Unlimited access to customers seeking automotive repair and service.

Privileges of becoming an Openbay service provider

  • Openbay is positioned across multiple online channels and connected with major partners driving consumer demand – giving your business access to a greater pool of customers.
  • Your account comes with an online business profile – expanding your online digital presence.
  • Access to Openbay ASP – native mobile app that connects you to marketplace activity in realtime. Keep up-to-date on activity, bookings, answer customer questions, send / receive videos and pictures to / from customers.

Openbay ASP Mobile App

Openbay mobile app enhances communication with marketplace customers

OpenbayASP improves customer communication, builds loyalty and increases customer satisfaction. It also increases your ability to increase services revenue.

  • Designed to work with the Openbay marketplace and Openbay subscription services
  • Respond quickly to customer question
  • Places your business in alignment with the shopping behavior of the modern-day consumer that uses mobile to make buying decisions

Features

  • Instant notification of new customer activity
  • Generate / edit customer service quotes
  • Quickly confirm service appointment dates and time (if not set up for instant booking)
  • Easily communicate with customers, send photos and video to expedite repair approvals
  • Track all active, pending, and completed service requests
  • Securely settle customer payments

Openbay mobile app for Automotive Service Providers 

Openbay developed a mobile app for automotive service providers alerting them to activity on the marketplace. From time to time customers may have questions or send providers pictures and videos of their vehicle asking for assistance.

Testimonials

Kings Tire and Wheel
Openbay opened up a new door. Bringing in clients that we would have never got on our own.
Kings Tire & Wheel
R & G Auto
Openbay helps customers understand what service they are getting. They come to us informed. An educated customer is the best kind of customer. Everything works nice and smooth with Openbay. 
R & G Auto Repair
C & G Auto Center
Openbay helps us bring in a first time customer. You can then build a relationship with that customer to help you grow.
C & G Auto Center
Dunn Tire
Openbay increased our exposure of services we offer....double digit M/M growth for new and existing customers. It’s paid for itself and then some.
Dunn Tire
Turbo Tim’s
Openbay makes it easy for customers to find us, get an estimate, and book service all online saving us time. They bring us customers who know what to expect.
Turbo Tim's
Honda Village
Openbay helps us appeal to Millennials by responding quickly online (priceless). Getting a few extra customers makes a difference. That’s how Openbay fits in.
Honda Village
Extreme Auto Repair
Openbay gives us access to customers 24/7. Quotes when we’re not open & weekends. We see a high conversion rate. Works great for us.
Extreme Auto Repair
Direct Tire & Auto Service
Direct Tire & Auto Service