Service Street - Colorado Springs

"I like the friendliness and professionalism shown at this Service Street station. I found the price was very reasonable for the oil change I received. And, although I did not make an appointment, they were able to get me in without a super long wait. Exceeded my expectations."

"Over priced and there is no fix price gouging during a pandemic"

"The entire staff was knowledgeable and courteous from the beginning. They even fought for me with my warranty company. My truck needed an engine replacement and initially it was going to take 3-4 weeks for the replacement engine to come in. They were able to get it in under a weeks time! I'm back on the road and extremely happy!"

"If I could have set this review to zero stars I would have. Last Monday- I brought my truck in for an air conditioning repair. Nathan from the shop said it was not a problem and that they could install the conversion kit the next morning. He explained that this would be an easy fix- told me that once they installed the kit they would then pressurize the system, look for leaks and if they didn’t find any leaks- charge refrigerant on the vehicle. He quoted me $155 for this work. DAY2: Fast forward to the next day- not a word from the shop. I called at 3:45 to see if there was an update since Nathan said they would have it done that morning. I called and spoke to another person from the shop- He said they had not even looked at my vehicle. It would have been nice to know that, since I was out a car that entire day. Now I would have to be out a vehicle for a second day. I said okay- that’s fine I guess. DAY 3: around 2:00 I got a call from the shop saying there were bigger issues going on with the a/c. Issues equalling the amount of $1100 to repair. Shocked and disgusted by this number- I immediately told them to stop ALL work on my vehicle. They did inform me that I was still going to have to pay $381. Please keep in mind this was for a repair I was originally quoted $155 on. The receipt showed how much they charged for the conversion kit - their price $83.29 at Advanced Auto Parts it costs $12. Here’s the ticker: Their overcharge and huge mistake in the receipt was where they are changing me for R134a refrigerant knowing that you cannot pressurize the system with refrigerant to look for leaks. It’s illegal to release this into the atmosphere. So they either released this illegally into the atmosphere or they wrongfully charged me without doing this (HEPA208-209). After all this- I went to another shop where they were able to fix it for way less. And informed me that I was defiantly being taken advantage of by this place. Untrustworthy- and they will be hearing from me. DO NOT take you vehicle to this place!"

"Little frustrated with how long it took. Why have the appointment website if you don't use it? Still like and recommend this place, but it was a lot more organized and efficient before COVID when the appointments actually meant something. Do good work, but there is a reason I made an appointment and needed my truck back at specific time. Nothing being done was more than routine maintenance, not repairs. I will continue to use them, but please start using the appointments the way you used to."