Roger's Tire Pros - Caldwell

"Paid a lot of money to fix my truck after a check engine light came on. Sat for three hours for them to fix it. After they had handed my keys back ,and said they fixed it ;I drove it home not only to have my truck driving worse then before, but after two days of having it fixed my light came back on. I scheduled another appointment to take a look at it to confirm what I was reading on my machine was the same thing that they were supposed to have had fixed. I probably wouldn't be so mad if they would have at least moved my truck at all or someone even walk out to it. But no.... They just looked the notes in the account, again did not go out to the truck. Or just even move the truck from the parking spot it was in to make me think that they looked at it. When confronted they keeped passing the buck and denied everything that I saw and experienced. I absolutely suggest going to some where else then this company. Not pleased with this companies customer service, work ethic, or work quality."

"This place is fine if you need tires, emissions, or inspections. I cannot recommend the rest of their repair services. The largest problem is their ability to communicate. We dropped off the vehicle the night before the appointment for logistic reasons. The day of the appointment, I didn't hear anything from them. I called the following morning and the person answering the phone was not sure. She said that she would ask and call me back. Several hours later, we still had no return phone call. We had to call again to get the information. The cost was not what I expected. We had discussed a full inspection to find all issues for $45, so I was caught off guard by the $125 diagnostic fee on top of that. I would have preferred that be mentioned up front over the phone when I called to schedule the appointment in the first place."

"These folks are always friendly and timely. I have never stopped in without leaving happy. I appreciate their attention to detail and actually treating me like I am valuable to their company. I will continue to do business with them and recommend them to anyone who wants good service and fair pricing."

"Stopped for emissions test again. Very busy, but got me in and out quickly. Staff and technician were friendly and helpful. While there they gave me a quote for tires and I have an appointment for tomorrow. Can't wait!"

"I had an appointment and I was seen promptly. I was told it would be an hour wait, which it was. I mentioned to the service person that my low tire indicator light was on, they let me know they would check all 4 tires. My car was completed within the hour appointment and all 4 tires were inflated correctly. These guys give GREAT service."