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"Avoid this place at all costs. Went twice before I realized the pattern of how this place is run. First time went to get 4 new tires replaced. Ended up sitting in the lobby waiting for 2 hours before they realized they ran out of the part I needed. This forced me to go back the next day to have the work done. Furthermore, they replaced the tires and put them on way too tight, resulting in damage to the tire and extra labor costs to torch off the lugs. Save your time and money and go to a place that actually knows what they're doing."
"Terrible and unorganized. Bought wiper blades and waited 30 mins in my car for it to be installed. The lady at the register said to go out back to one of the bays, no further instructions. Waited at the "wiper blades" bay and nothing happened. Called them and a man asked me "what did they tell you at the register? Just curious..." Clearly, there's no organization and they're not on the same page. Then he said "I'll be right with you" which never happened. Finally, I saw someome step out of a bay and I asked him for help, his name is Sean. He intalled the blades in two seconds, simple. If only they had told me from the start that I had to go inside the bay to get someone."
"My experience was the most horrible ever. I went back and forth to fix my car more than three times, the problem was the alignment and a brake on the wheels, they never fixed they just made it worst. I spend more than a thousand dollars to nothing. Awful custom service, The lady treated me badly when I complained for the third time. I had to go to another place so my car could be finally fixed. My wish is to sue the company for taking my money and not even fixed the problem and made 10 times worst. For those who work at the pep boy should be ashamed and try to work better. IF YOU WANT TO WASTE YOUR MONEY GO TO PEP BOYS!"
"Above average customer service. Modest pricest. Their employees always take time for me. Employees actually know what their talking about"
"Good tire prices even better than town fair nice service has garage for all type work"
"I am updating my review. I just feel terrible to have to say something negative. I know the guy was doing his job and it must have been a hard day for him,..."