Palo Alto Shell

"(This is my first review i have ever written and it is only because it was that horrible.) Worst business and more so customer service I have ever dealt with. I called to set an appointment for my oil leak for 11 on Monday. When i show up on Monday they say they have no record of me at all. From the get go very rude staff and about half an hour they finally decide to take me. $90 for an inspection even though I told them exactly what the problem was, and they told me it would be finished by the next day. The next day i call just to find out the status of my car, because at the time i have no means of transportation. Tells me they don't know where its leaking from even though they had a whole day and i told them where its coming from. All i wanted was his best guess as to how long it would take so i can plan. He catches a huge attitude and just tells me its going to take awhile, and then believe it or not in the middle of the discussion he literally pretends that the call is breaking up! Just to hang up on me! I immediately call back and he yells and says "If you want to pick up your car,then come get it" and hangs up. That is the service MANAGER folks. When i dropped it off i had no lights on at all, when i came to pick it up it had a blinking check engine light! This is my first review i have ever written and it is only because it was that horrible. Do not take your car here!"

"Had a strange experience here recently... I've dropped off some wheels/tires to get mounted and - as usual it was convenient (can pick up anytime) and done quickly. They even helped me to load wheels in the back of my minivan. So far so good. Then - after about a month of sitting inside minivan I took them out and noticed that out of four wheels - three had missing balance weights - they fell down on the carpet. I took them back and again people were nice and helpful. Then I get a call from their service manager (contact me for name if interested) asking me to come in to so that he can show me that weights are installed properly. I said that I will pick them up after hours but he was insistent on me coming in person. I got a little suspicious and started probing on why and his response - in a nutshell - was that he wants to have me see the wheels because he is not going to rebalance them if weights fall off again. I was a little shocked at that attitude - he should be more worried about me having to come back because the work they did failed - rather than worried about having to redo work in the future. When asked he said that they provide no warranty on wheel installation/balancing - which again was strange. I hope he was having a bad day rather than this being a routine situation. Giving them two stars since they were mostly helpful and appear to have done work properly the second time."

"Clean gas station, friendly service...every detail immaculately maintained, including clean window cleaning fluid and squeegees along with paper towels...left with clean windows to go with my full tank of gas."

"I took my two old cars (2000 Volvo and 1995 Camaro) there for repairs. I was always treated very well, the estimates were accurate and work performed well and on time. I recommend (sorry, I cannot recall the name of the owner, a wonderful Pakistani gentleman) the garage to anyone with any car and car problem. 🔧🔧🔧🔧🔧"

"No restroom They don't sell hardly any products. But good customer service cashiers."