Nelson Automotive

4.7 / 5.0
23 reviews
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About Nelson Automotive

Welcome to Nelson Automotive Inc, Your Mount Prospect and all of Chicagoland dealer. Nelson Automotive is a small independent used car dealership located in the Northwest Suburbs of Chicago. We specialize in delivering exceptional value to our customers by controlling our costs and reflecting the savings in our prices. We don't have the flashy locations of our competitors, but we do have the sales and purchasing expertise to get you the car or truck you want at the best possible price. Visit our Mount Prospect store and see what we have to offer that makes us a different kind of dealer.

Top Services

  • Air Conditioning Recharge
  • Alternator Replacement
  • Brake Pad and Rotor Replacement
  • Catalytic Converter Replacement
  • Scheduled Maintenance Service
  • Spark plug Replacement
  • Timing Chain Replacement
  • Transmission Fluid Services
  • Turbocharger Replacement
  • Water Pump Replacement

Top Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Jeep
  • Mazda
  • Mercedes-Benz
  • Nissan
  • Subaru
  • Toyota
  • Volkswagen

Warranties

  • 12 mth/12K mi. warranty (whichever comes first) for parts & labor*

Services Offered

  • Air conditioning diagnosis
  • Air conditioning recharge
  • HVAC blower motor
  • Brake master cylinder
  • Brake pad replacement
  • Brake rotor Replacement
  • Brake shoe replacement
  • Radiator replacement
  • Brake system diagnosis
  • Check engine light diagnosis
  • Diagnose my vehicle
  • Electrical system diagnosis
  • Catalytic Converter replacement
  • Oxygen sensor replacement
  • Engine mount replacement
  • Timing Chain replacement
  • Turbocharger replacement
  • Water Pump replacement
  • Exhaust replacement
  • Muffler replacement
  • Fuel pump replacement
  • Fuel system repairs
  • Hybrid battery replacement
  • Hybrid inverter assembly
  • Ignition system diagnosis
  • Coolant system flush
  • Drive belt replacement
  • Engine oil and filter change
  • Minor/external transmission service
  • Serpentine / drive belt
  • Spark plug replacement
  • Timing belt replacement
  • Tire rotation
  • Alternator replacement
  • Battery replacement
  • Starter replacement
  • Suspension ball joint
  • Wheel alignment
  • Tire replacement
  • Axle shaft oil seal replacement
  • Transmission diagnosis

Vehicles Serviced

  • Acura
  • Alfa Romeo
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Daewoo
  • Dodge
  • Eagle
  • Fiat
  • Ford
  • Freightliner
  • GMC
  • Genesis
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • INFINITI
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Lucid
  • Maybach
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Polestar
  • Pontiac
  • Porsche
  • Ram
  • Rivian
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Tesla
  • Toyota
  • Volkswagen
  • Volvo

Amenities

    • Early drop off
    • Shuttle service
    • Loaner car
    • Free wifi
    • Wait on site

Other Amenities

Customer lounge with coffee, free WiFi, and TV.

Reviews Write a review

2007 Toyota Prius
"Best Service ever. Competitive prices, no problems, on time all work done as agreed."
2016 Toyota Sienna
2005 Toyota Prius
2008 Toyota Highlander
2008 Toyota Highlander
"Nelson is conveniently located, does a great job, and completes their work in a timely fashion. "
2012 Honda Civic
"I went there for oil change, The guy comes to me and asked me whom I did oil change with last time I said Honda Dealer. He said Honda Dealer messed up your threading for your car oil pan, so new pan will cost you about $501 or there is a temporary fix that we can plug something in for $20.00, so it won't leak a lot, but we don't no how long it will last long. I went for temporary fix. While I was leaving guy asked me again are you sure last time you did it from Honda Dealer? I said yes and I offered him that I can prove you with receipt. He told me to take your car to Honda Dealer and see what they suggest. He took me to the car and explain me the problem. The reason I give them three star whenever I go to Honda Dealer they also do multipoint inspection and come up with what ever they suggest, while I am on the front I don't know what is going on in the back. It is hard to tell whom to trust. "

Response from the shop

"Hi Mohammad, Thank you for bringing your Civic into us for Service. I am sorry we had to be the bearer of bad news about your stripped out drain plug but it was something you needed to be aware of! We see this type of damage more often than you would think. This type of damage usually happens after service at a bigger franchise store. They hire beginner level technicians whose only job is to change oil and do basic inspections so they can sell you additional services that are oftentimes not even necessary. In your case, they overtightened and stripped out the threads on your oil pan and drain plug. Our technicians are highly skilled, the same guy who changed your oil is also capable of engine replacements. When you bring your Civic in for your next service, we would be happy to do a multi-point inspection for you. Hope to see you in the near future!"

- Matt

2005 Toyota Prius
"I really liked this place! The service was fast, the staff was great, and the prices were affordable. They even saw me a bit earlier than scheduled! I do recommend moving the waiting room away from the door entrance, it was a tad cold. I had asked for a detailed summary of the service provided and got one but it was missing important warrenty info. I'm sure I shouldn't have any problems but I do keep an accurate history of work done and this was one of the few things I was in need of but did not get. Otherwise in coming back for sure."

Response from the shop

"Thank you for your review and feedback. Sorry, the warranty information was not presented on the Openbay invoice. The serpentine belt we put on your Prius comes with a 3 -year warranty. All the parts we use for repairs come with a minimum 12-month, 12,000-mile warranty. If the manufacturer offers a longer warranty, like the belt we put on your Prius, we match the labor warranty to the manufactures part warranty. Our apologies that it was a tad cold by the entrance, we do offer additional seating across from our service desk in the middle of the showroom, perhaps that would be a warmer location for next time. Please feel free to reach me directly on my cell phone at 616.566.2907 if you have any other concerns. -General Manager, Matt Vogelzang."

- Matt

2005 Toyota Prius
"I really liked this place! The service was fast, the staff was great, and the prices were affordable. They even saw me a bit earlier than scheduled! I do recommend moving the waiting room away from the door entrance, it was a tad cold. I had asked for a detailed summary of the service provided and got one but it was missing important warrenty info. I'm sure I shouldn't have any problems but I do keep an accurate history of work done and this was one of the few things I was in need of but did not get. Otherwise in coming back for sure."

Response from the shop

"Thank you for your review and feedback. Sorry, the warranty information was not presented on the Openbay invoice. The serpentine belt we put on your Prius comes with a 3 -year warranty. All the parts we use for repairs come with a minimum 12-month, 12,000-mile warranty. If the manufacturer offers a longer warranty, like the belt we put on your Prius, we match the labor warranty to the manufactures part warranty. Our apologies that it was a tad cold by the entrance, we do offer additional seating across from our service desk in the middle of the showroom, perhaps that would be a warmer location for next time. Please feel free to reach me directly on my cell phone at 616.566.2907 if you have any other concerns. -General Manager, Matt Vogelzang."

- Matt

2015 BMW X1
"Everything worked out great and was easy to set up. Only reason they didn't get the fifth star was that the original appointment had to be rescheduled a day later. But I understand stuff happens."
2011 Land Rover LR4
"Great guys. This is my second service with them. Very upfront and honest."
2011 Land Rover LR4
2001 Honda Civic
2010 Mitsubishi Galant
2011 Land Rover LR4
"The guys at Nelson were great. Nothing fancy here, but good, truthful people. They actually noticed that OpenBay was using an inaccurate list of maintenance items for my mileage and reduced the work done (and the amount paid) significantly by just performing the work recommended by the manufacturer. Thanks Nelson!"
2011 Buick Enclave
"Great customer service, explained the services performed. "
"Matt was very helpful and friendly and I felt very comfortable with getting my work done at his dealership. The work was done faster than promised and the price was right. I have no complaints whatsoever and I would recommend this dealership to anyone."
2008 Mazda CX-9
"The service was awesome the staff were codial and accommodating I felt very confident."
"I have always been skeptical of the used car industry, especially used car dealerships. I shopped a number of local dealers and what I found was not encouraging. I was shopping for a reliable car for a college student and wanted a low-mileage, dependable vehicle. I contacted Matt and was immediately impressed with his straight-forward approach. We met, discussed the vehicle, and he made the sale in a timely fashion. I have now put a few hundred miles on the car and have been extremely pleased. I will be returning to Nelson Automotive for my next vehicle."
"I want to start this by saying thank you to the owner Eric right off the bat. He is an Illinois business owner that truly engages in his business, ensures customers are not only comfortable with their purchase, but also satisfied with their purchase after the sale. I really appreciate the salesmanship, communication, and service he provided to my girlfriend and I though the purchase process. The most attractive things from purchasing from Nelson Automotive are the 3-month powertrain warranty, the fact that they go through the car and repair any troublesome problems prior to putting it in their lot, and the way they stand behind not only what they sell, but the work they perform. The whole process of purchasing the car from them was very seamless. I HIGHLY recommend purchasing a car from Nelson Automotive."
"I purchased a used Honda Pilot from Nelson Automotive in November 2020. I was very pleased with the salesperson (Javier Gutierrez), he provided a high level of honesty and professionalism. Their document and transaction fees are a fraction of some of the larger dealers. The car has been great so far, they gave me a good offer on my trade-in, it was a great experience. Thank you Nelson Automotive!"
"Matt Vogelzang was above and beyond. I'm just shopping around and Matt was very upfront with me and gave me all the information I needed. It seems like everyone here is great, but I highly highly recommend Matt."
"What a place!! Just bought a car from Eric and Matt that is exactly what I asked them to get for me- definitely exceeded my expectations. The service was very friendly and professional. The only way and place to buy a car."

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