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"Moore Automotive is the best! Fair pricing for excellent auto service. Also, their customer service is a model for any retail business. They keep my 2001 Jaguar & 1998 Honda Accord working perfectly. Would not think of going anywhere else! Joe Clerico"
"The customer service of the shop astounded me. Pam was amazing. She was incredibly friendly and knowledgeable. I have used the shop in the past for repairs so I know that Brad is very reliable and honest. This time around however I was not able to afford the work that needed to be put into my car. Brad was not comfortable with the idea of me driving the vehicle home, though I live just around the corner, and delivered the car to my home at no charge. This act of kindness did not go unnoticed!!"
"Moore Automotive has a good thing going, and based on the two hours that I spent sitting around the shop while the techs worked to replace my inner and outer tie rod ends, they've had this "good thing" going on for quite some time. Pam, who works at the desk up front, is likely the first person you'll talk to and meet at Moore. Pam is a fantastic asset for the business; not only is she kind, a good listener, and witty -- she also has impressive automotive knowledge (this coming from an aspiring automotive engineer). Pam knows all of the necessary parts & repair lingo and uses it to great effect, explaining processes to customers and easily conversing with the techs as they come up front to report new info on current jobs. She is an integral and highly effective part of the "Moore treatment." After Pam, every tech I saw and spoke too behaved with good-natured professionalism and demonstrated both flexibility (with regard to work to be done) and technical expertise + rigorous quality standards. This is not an easy balance to strike, even at an independent shop like Moore Automotive. I was very satisfied with the description and speed of the work the techs did to my '99 Audi A4, their communication throughout the 2-hour repair, and their willingness to accept a part that I brought in (and attach it to a different part, which they'd ordered). As for the bill: Moore charges a fair rate for labor and tracks labor hours honestly and precisely. My job was done in 2/3 the book time listed for the job, and I was charged, of course, only for the time it took to complete the job. Finally, the culture: It was quite apparent that the majority of Moore Automotive's customers are repeats -- repeats who Pam knows by name, asks how the kids / relatives are doing, etc. There was a jovial, family atmosphere to all dealings I witnessed at Moore, and I suspect it wasn't just the holiday season at work. Clearly, I can highly recommend going to Moore if you need work done on your vehicle. You will be treated well and receive quality service. Go and see for yourself!"
"Accommodating, fair, and professional!"
A Google User
"They are good people. They know their stuff. They are timely, not all backed up. And I feel that they are honest....everything you want in a mechanic!"