About Midnight Speed & Sound
Midnight Speed & Sound combines the expertise of a shop with the convenience of coming to your home or business. Established in 2012, we have since grown to service the tri-state area and Pennsylvania.
Amenities
- Early drop off
- Wait on site
Other Amenities
100% Mobile Automotive ServicePaperless Billing
Warranties
- 6 mth/6K mi. warranty (whichever comes first) for brakes*
- 24 mth/24K mi. warranty (whichever comes first) for parts & labor*
Warranty Overview
*Who is covered by this Limited Warranty?*
This Limited Warranty, which is provided by Midnight Speed and Sound. LLC. (“Midnight Speed
and Sound”, “we” or “us”), extends to you as the original purchaser of auto repair or maintenance
services (“Vehicle Services”) provided by our Technician(s) that you have requested and scheduled
through the Midnight Speed and Sound Platform. Capitalized terms not otherwise defined herein
shall have the meanings given them in our Customer Terms of Use.
This Limited Warranty does not extend to any person who may purchase your car after the Vehicle
Services are performed.
*What does this Limited Warranty cover?*
Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle
Services will be free from defects in:
Materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective
and perform as expected under normal usage conditions); and
Workmanship (i.e., that the Vehicle Services were performed correctly).
*How long will coverage under this Limited Warranty last?*
This Limited Warranty lasts for 24 months or 24,000 miles of use, whichever comes first, measured
from the date the Vehicle Services are provided and the odometer reading shown on the applicable
invoice (the “Warranty Period”). Note that any remedial work performed under this Limited
Warranty will not restart the Warranty Period.
Some materials provided by Technicians may carry a separate warranty that extends beyond the
Warranty Period (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In
those instances, the term of the manufacturer’s warranty will apply to the materials (but
workmanship will remain subject to the Warranty Period).
Brake rotor/drum and pad/shoe replacement. Warrantied up to 6 months or 6,000 miles of use,
whichever comes first, measured from the date the Vehicle Services are provided and the odometer
reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work
performed under this Limited Warranty will not restart the Warranty Period.
Engine/Transmission Replacement. Engines and transmissions are sourced from reputable salvage
vendors. Due to the unknown prior history of any assembly sourced, we limit our warranty to 45 days
from date of purchase. This warranty includes parts and labor associated with the removal and
installation of the engine or the transmission assembly. Items not directly connected with the process
are not included in this warranty. Engines/transmissions that are sourced with 0 miles or have just
been rebuilt will assume the standard 24/24 warranty that is given by us or parts warranty that
extends past our standard warranty, whichever is longer. Midnight Speed and Sound will be held
harmless and without liability from any consequence of assembly failure from salvage vendors.
What will we do in the event of a defect in the Services during the
Warranty Period?
If there is a materials or workmanship defect within the Warranty Period, we will, at our option and
at no additional cost to you: (i) send a technician without charge to you to perform remedial service
work and/or replace defective part(s) installed in connection with the Vehicle Services; or (ii) refund
any amount actually paid by you to us for the Vehicle Services. (Note that any discounts or
promotions you applied towards payment of the Vehicle Services will not count as amounts you paid
for purposes of any refund under this Limited Warranty.) In the event that a refund is to be issued
due to defective materials, we may require the return of the defective part or parts at issue prior to
processing a refund. We will not be responsible for any core fee charges incurred by you associated
with returning the defective part or parts to us.
We neither assume nor authorize anyone to assume for us any other obligation or liability in
connection with the Vehicle Services.
*What is not covered by this Limited Warranty?*
This Limited Warranty does not cover:
Any damage to your car caused by abnormal use (such as use in a commercial venture unless a
commercial service plan has been purchased), misuse, neglect (such as not performing maintenance
services in accordance with the instructions in the owner’s manual for your car), alteration or
tampering, or by external causes (such as accidents, fire, water and freezing);
Any diagnostic or inspection service including pre-purchase inspection services provided through the
Midnight Speed and Sound Platform;
Any work not scheduled and processed through the Midnight Speed and Sound Platform, including
any work performed by a Technician originally introduced to you through the Midnight Speed and
Sound Platform to the extent such work was not scheduled and processed through the Midnight
Speed and Sound Platform.;
Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator
replacement because your car was not starting, and the car continues not to start after the alternator is
replaced, this Limited Warranty does not cover the fact that the car does not start);
Any pre-existing condition with your car that is not known by the Technician prior to starting the
Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if
you engage the Technician to replace valve cover gaskets, but during the removal of the valve
covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the
plastic hoses under that scenario would not be covered by this Limited Warranty);
Any repairs that you request the Technician perform beyond those included in the Technician’s
diagnosis of the problem, and which the Technician performs, even if those additional repairs are
needed to fix the issue you asked the Technician to diagnose; provided, however, that if you
authorize and pay for additional repairs through Midnight Speed and Sound, such additional repairs
would be included in the Vehicle Services and covered by this Limited Warranty; and
Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced
being defective or any of the repair work being done incorrectly (e.g., if you request a transmission
fluid service, but because you have not been replacing the transmission fluid regularly, when the
Technician replaces the fluid, with the right fluid installed properly, your transmission stops shifting
properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this
Limited Warranty).
*This Limited Warranty is entirely void when:*
Any parts not ordered through the Midnight Speed and Sound Platform are installed by the
Technician or in turn, supplied by you;
Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation
(e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle
calls for synthetic oil); or
After receiving Vehicle Service, you take your car to a person not scheduled and processed through
the Midnight Speed and Sound Platform to diagnose or repair a problem believed to be associated
with such Vehicle Services, without giving Midnight Speed and Sound the first opportunity to
inspect and remedy the problem (or to consent to an alternative person or shop from doing so).
Any determination of whether this Limited Warranty does not apply or is otherwise void as to a
particular warranty claim shall be made by us in our sole discretion.
You will be charged for one hour of labor fees if a service call is made under this Limited Warranty
for an alleged defect determined not to be the result of a defect in materials or workmanship of the
Vehicle Services. You must pay for any non-warranty service ordered at the same time as any
warranty service. If you authorize the additional work, We may waive the one hour labor fee you
would have incurred should the defect be determined not covered under this limited warranty.
*How do you file a claim under this Limited Warranty?*
To file a claim, send an email to [email protected] with the following
information:
Name:
Repair Order/Invoice #:
Technician Name:
Time of Appointment:
Repair Service:
Current Mileage:
Nature of problem:
Documentation: Please attach all relevant documentation supporting your claim including photos or
video of the problem occurring with your vehicle. Please note, however, that attempting to fix the
problem or touching the work performed by Midnight Speed and Sound will immediately void your
Limited Warranty.
Required Photos:
1. Proof of Purchase
2. License Plate and VIN
3. Odometer
4. Registration
5. Damaged or defective vehicle area
What is the process for a claim filed under this Limited Warranty?
Once you file a claim with us, our claims team will evaluate the claim to determine preliminary
eligibility for coverage of the Vehicle Services under this Limited Warranty. If eligible, we will send
a Technician to inspect the problem. If the Technician determines that there is a defect in materials or
workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace
defective part(s) installed (instead of providing a refund), we will create a new appointment to
perform such work and/or replace such part(s) at no cost to you.
If the Technician determines that the claimed defect is not the result of a defect in materials or
workmanship of the Vehicle Services, You will be charged for one hour of labor fees if a service call
is made under this Limited Warranty for an alleged defect determined not to be the result of a defect
in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service
ordered at the same time as any warranty service. If you authorize the additional work, We may
waive the one hour labor fee you would have incurred should the defect be determined not covered
under this limited warranty.
*What happens if you are outside our service area when you file a
claim?*
If you file a claim and we determine there is no qualified Technician available to provide service, we will
authorize you to take your car to a registered automotive repair shop or dealer service center that we select. If
the repair shop or service center determines that the claimed defect is a result of a defect in materials or
workmanship of the Vehicle Services, we will reimburse you for the cost of the repair up to the amount
actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied
towards payment of the Vehicle Services will not count as amounts you paid.) To receive reimbursement, you
must supply us with a copy of the inspection report and the repair invoice from the registered automotive
repair shop or dealer service center together with the repair shop or dealer service center’s phone number. We
may also require return of any parts found to be defective.
*May you keep any defective parts replaced under this Limited
Warranty?*
No. All defective parts replaced under this Limited Warranty must be returned to us.
*What is our address?*
Midnight Speed and Sound.LLC
16 Railroad Ave
Wayne, New Jersey 07470