Meineke Car Care Center 4168

"I made an online appointment for the same day at 4:00 pm. A light came on in my vehicle and I deemed it important. Received not one, but three confirmation texts of my appointment. I go in 10 minutes to 4:00 pm and the employee (Did not get his name) at the front desk looks at me like I have three heads when I tell him that I have an appointment for an oil change. He starts ranting that he "doesn't know why they do that" and "he can't get me in" and "why would they do that". I tell him that I work in the parking lot, so I am not waiting for my vehicle so he agrees that he can honor the appointment as long as I pick up before 6:00. I agree, but then he quickly changes his mind saying his only guy is working on a two hour job. I work in the parking lot, but would drive across town if there were only two mechanics so that I don't have to come here again. He was so incredibly inconsiderate and worst customer service that I have received in a long time. The front desk should be aware of their appointments and reach out to the customer beforehand if it cannot be fulfilled."

"A wonderful group of mechanics and staff leadership at this shop; all of whom were very polite, patient and accommodating. They explained everything to me (which I ran by my mechanic son in Massachusetts), and without a pressured sales pitch, the Meineke folks convinced me to follow their advice, seconded my son’s long-distance agreement. The repairs were expensive, of course, but totally in line with standard, current costs. Thank you, for a pleasant, reassuring visit and a confident result. . I will use the W. Lake Mead Blvd., Meineke facility again. Judy Shine Logan, M.ED Published author, and retired teacher. SUN CITY, SUMMERLIN"

"Replaced alternator on 9/3/22. Upon pickup Driver electric seat had been damaged. Started car again on 9/7/22 had to return to Meineke for another alternator. No pride in their work!!! Beware!!!! Got car back 9/8/22 refused to provide any paperwork and seat still the same. Was told to bring it back Again for seat to be repaired. They did not fix! Asked about battery (purchased recently) and was told it was charged and fine. Sure hope no more alternator problems! Still concerned... DTA 9/12/22 Drove to Henderson 20 miles from home and something electrical occurred bells dinging, locks up n down, lights dimming, freaky! Had car towed home this time! HELP!"

"I got an full service tube up and oil change. Mark, was resourceful, letting me know exactly what was wrong with my vehicle. Now with pipes changed and new it is back up and running nicely. I'm glad I decided to go to Meineke"

"I take my car here simply because its the closest thing to my house and every thing they have done to my car they had to redo. The last repair i had to get was on my window because it wouldnt roll up which would be the 3rd time they had to fix in about a year and a half and its having problems not even a week later."