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"My wife and I got our third (in a row) certified RX350 here, we keep them for three or so years and then trade up. The cars themselves have never disappointed, and the sales experience has always been great. We lucked out when we got Leon Barnes this time, he made it easy. We take good care of our cars and got a great trade-in price on the RX we were trading in, we forgot to bring our title but were still able to drive the new car home. Alex in finance took good care of us. Almost forgot to mention - I shop around, these folks typically have the best prices."
"I got my 2017 IS 300 F Sport less than a week ago from the Lexus of Watertown and let me tell you it was a great experience. My sales consultant was Mariana and she was absolutely fantastic! She got me out of my old lease since I was going to reach my mileage CAP and into a better vehicle. She made my experience great, she made sure I was comfortable, and aware of everything. She explained the whole process and was very patient with me. She went out of her way to make sure I liked the vehicle by test driving all the ones I asked to see. Thank you Mariana! I also want to thank Alex the financial manger for helping me get to a good number for my lease payments and making sure my vehicle got the proper protection plan. I'll definitely continue doing business with them."
"After a long day of car shopping with my mother for a new set of wheels for her, our last stop was the Pre-Owned section at Lexus of Watertown. Having purchased my first car here, and currently driving a Lexus (though leased at another dealer), I had no doubt in my mind my mom would find a car that would suit even her pickiest of tastes. Our sales associate Steven B. was wonderful from the start. He made the entire process from test drive, to purchase agreement, to receiving the car a breeze. His dedication to making our experience a seamless one was apparent with him coming in on his day off to ensure my mother had her car in time to start her new job Monday. I will be back to Lexus of Watertown when my lease is up to look for my next car :) Thanks Steven!"
"Bought Lexus CT200h. Few thinks that happened that made me give them bad review. 1: after get my car I started hearing thumping noise at slow speeds. I took it to the dealer they said they only cover safety stuff. They said we will be happy to look at the vehicle. They looked at my vehicle, said wheel bearings are good but your tires are cupped, tires are making noise. They will not replace tires. 2: 1 wiper was broken and the other one was not cleaning properly. They replaced both of them. 3: at the time of purchase, they offer bumper to bumper warranty. Warranty won't cover bulbs, hybrid battery, hoses etc. I'm guessing it will cover only drivetrain for 4K warranty. Don't waste your money, you can get warranty like that for 1200$ outside. 4: they told me before selling cars they do 161 point inspection. Meaning they checked everything but some how they miss wipers and noisy tires. 5: car is great but noise is bothering me. I hope this will help you make better decision."
"We bought our 2017 Lexus GX at Lexus of Watertown. Leon Barnes was our fabulous salesperson who helped us find exactly what we wanted. When another dealership couldn't find the color we needed, Leon did. When the car was delivered he thoroughly went through all the car features. He calls and checks in every now and again. Thanks for the great experience, we LOVE our new car!"