LBR Auto Repair

"I came in here because I had a bad ignition coil. Harry is a pretty nice guy but he did pressure me to replace all of the coils and spark plugs, which wasn't really necessary. I was hoping that the bad coil would be one that was accessible, so that I could replace it myself (I like to do that when I can, and this would have been an easy job). Diagnosis came back and they told me that the bad coil was inaccessible underneath the intake manifold, so they would have to charge extra to move that. They did the repair and I got the car home. A little while later I popped the hood to check fluids and noticed that the replaced coil was not underneath the manifold (and it also was a non-OEM part). I checked the invoice and they had indicated there which number cylinder they had replaced the coil on. I went online and found the cylinder diagram for my car, and sure enough, they did replace the correct coil but it was not underneath the manifold. I went back to the shop, and they did refund me for the cost of the manifold R&I. So now at least the car works and I got what I paid for, but the fact remains that I paid about 400 for work that was done under false pretenses. Had they given me an honest diagnosis I would have done the repair myself for much cheaper. Under these circumstances I would have appreciated a good faith offer of a discount to make things right. The diagnosis is fundamental and something I expect to be correct. For me I cannot look past the misinformation that was given. I was a consumer in a difficult position because I needed the car to work, and I have to feel that I may have been taken advantage of here. For this reason I cannot recommend this shop and will not be returning as a customer in the future."

"My 14 year old Mercedes air conditioner stopped working and I decided to use LBR for the first time rather than going to the dealership. Harry was terrific walking me through the entire process of what needed to be done and what might need to be done if that did not work. It was like paint by the numbers, first do this and then do this next, if needed, which it fortunately was not. I will become a regular customer for my regular services."

"They replaced the clutch and shifting linkage on my Saab 9-5 and my great car has been restored to original condition. They are a solid, honest, competent and straight forward repair shop. I highly recommend them!"

"Don't go to LBR auto repair. They either are not skill enough to just fix what your car need or they try to rip you off. In either case, you don't want to take your car to this shop. My 2012 Toyota air condition was not working a couple weeks ago, and took it this shop. They told me the compressor was not working and replace it cost over 2100$. I can't believe it. So I denied having them do the work, and was charge 165$ for the diagnose. I took the car to another mechanic and told me the compressor is fine, just need to change a sensor. Finally cost me 350$ total and now I have air condition."

"I have taken my car to LBR Auto many times. They did a transmission flush on my Lexus and it was much cheaper than any other shop in the area. I also, had my alternator replaced by this shop. They are very professional and do great work would highly recommend!"