Kerry's Car Care - Glendale

"Tyler and Andy were very professional and knowledgeable as well as timely and informative as to the work that was being done with my car. They were able to send me a picture of EXACTLY what was wrong which a different location never did which I was extremely impressed with! I love Kerry’s Car Care with all my heart and I take it to them FIRST because they know what they are talking about and they know how to save you money! This might be my favorite location."

"While this time We had to use dealer services, they were very professional in helping me save money on this repair. I do appreciate their customer service and can depend on their advice. If you want the right thing done to your vehicle then Kerry’s is an excellent choice."

"I called and made an appointment to get an oil change. My appointment was on Saturday, 5/29/21 at 1:30pm. I arrived there and was promptly told that I did not have an appointment and if I wanted to get my oil changed I would have to leave my car because they would not be able to get to it today. He seemed to not believe me that I even had an appointment and I was offended by that. I get emails from this company with coupons to get services done and to schedule an appointment. So I scheduled an appointment and apparently the person who took my call did not follow through. I have been a customer for years but I am now considering finding a new auto shop for any future needs. It seems that being a loyal client and making appointments is not something that they care about. I will no longer refer friends and family to them because of this. Very disappointing. What a waste of my time today."

"I had the worst experience I have ever had at a repair shop. They had my keep Wrangler for 7 days! They told me my repairs would be done in 3. When I called Friday they told me they had to fit the tubing and they would be done Monday at lunchtime. I called Monday they said they are fitting the tubing but they needed one more day. I called today and they told me they can’t get the part until July. I went to pick up my jeep and drove away. I got 2 blocks and noticed a big cut in my passenger side window and went immediately back where I was told a regional manager will contact me and no one has called. I work in parts for many years and ran a service station for NY Transit and know they could have fixed this problem without the part. I am giving the regional manager 24 hours to get back to me. If I don’t hear from him I will be putting a formal complaint to the company and the police. Andrew at the front desk is completely incompetent, you may want to go with one of the other gentleman at the front desk. Only gave it a star because I couldn’t post with no stars. UPDATED RESULTS I was the one who wrote that post but I had to write a better review. The regional manager called me with 15 minutes of my post. I was expecting someone confrontational (after all I am a former New Yorker) but instead the gentleman had me crying laughing within 4 minutes of our conversation. He was so assertive and ordered me a new window the very next morning. He kept in contact with me until the window was in. He sent me to a different location where he has a Jeep expert to fix my problem. He was a true and utter gentleman and made everything right."

"They are awesome people who work there I would recommend them to everyone"