Ivy and Truman Automotive

"I am really disappointed with the quality of service that i received from this shop and have serious doubt about the integrity with which the business is conducted. I had taken my car for oil change and they brought to my notice issue with struts. I ended up spending $950 for 4 struts and the guy told me it had a life time warranty at the time in 2016 i would not need to spend anything if it ever broke. it would last for ever. Sure enough 2+ years later in 2018 - 2 out of the 4 struts started leaking again. i took the car back to the shop - Now he tells me..labour is not covered and for the 2 struts it would cost me $280 but that he can arrange for replacement since it had life time warranty. He also tells me "There is no warranty on my life too. So i need to charge for labour" He also tells me how good his service is because he gave me life time warranty vs the original toyota gave me only 3 year warranty. [ Never mind the fact that his struts broke down in 2 while Toyota's lasted for 10 years ] All the while maintaining how he is sort of doing me a favour and not going to charge me for parts. Then he calls his supplier and then says to me "i have a bad news" .. warranty is only for 2 years and you are past that. Basically now i need to buy parts+ labour again. Basically - he has me in this vicious cycle -> I buy parts and labour from him - he puts in bad quality stuff in my car - i go back complaining - he keeps charging me for labour for the same parts over and over again and all the while making me feel like he is doing me a favour. I really question the integrity of this place. Needless to say - i am never going back to this shop again."

"Have been using Ivy and Truman services for about 2yrs for our 2003 Camry and Beetle. The guy is very knowledgeable and reasonable in pricing. He explains the issue and helps you make the right decision about repairs. During oil change, he checks and recommends other fixes or near future fixes, also suggests when they should be fixed. He does NOT mean to scare you but to educate you. I have had experience where mechanic scares and recommends you to fix things right away, sometimes they are not even needed. Sometimes, if they have a car and a person available, they will give you a ride to office or home. Apart from his good services, I find him a good human being. Always greets with smile, spreads positive energy and happiness. He asked how I was, I responded "I am good, how about you?" His response, "I am luckiest person on earth, I have good health, great family and I have roof on my head. What else do I need?" :)"

"I called him, he asked me model and type of car , he said 49$ I drove there he added 8$ for dmv, 10$ because its van!!!, 50$ to open engine cover!! I said no! Infront of him the green smoke did 50+8$"

"This repair shop cheats money and the owner the repair man is really a black hearted. I will never come again ...."

"Quang is a very skilled liar. He sold me a lemon car promising me it'll give over 10 years of use. Right from his shop, it gave rattling sounds, vibrations in the steering wheel, exhaust in the cabin. I had it inspected and it had almost $2000 worth of repairs needed plus it was dangerous to drive with the repairs needed. Quang always made alot of promises with my other cars, and he gave great deals but I had to keep getting repairs. He always great great explanations that the car is old. I naively trusted Quang. He is personable and overly friendly. There were signs that he was dishonest but this last experience made it clear to me. Never going there again. Don't be fooled, open your eyes"