Ivy and Truman Automotive

"Professional fast, laid back service. Will definitely be back "

"I got serviced pretty quickly but when I explained to the guy that helped me that I had already paid for the service through OpenBay, he didn't seem to know what it was and charged me on their own account. This is an inconvenience because now I have to contact OpenBay and make sure I don't get charged for a cancellation fee."

"Excellent service. "

"No extra charges, work completed on time!"

"good as always"

"What happened to me yesterday is exactly why I do not like the auto repair industry and what I was hoping Open Bay would solve. Here are my issues: 1. I had to pay $110 more than the original quote 2. The first I heard of the additional costs when I was picking up my car I had an important phone call at 5pm and arrived at the shop at 4h55, with the expectation that I take my keys, car and leave. That was not the case. First of all my paperwork was not ready to sign and go. While completing that, Quong suddenly remembered I'm from OpenBay and only then asked for my payment number. I ended up only leaving at 5h10. I could not argue with the additional cost, because I wanted my car and had to start the call. I would also like to view the original quote I received to compare the labor rate and part rates quoted. Suddenly my quote jumped from $87 to $197, because my car took 2.53 pounds of gas to refill. To me that makes no sense at all. A one pound refill can is $30 on Amazon! Please send me the original quote, as I want to compare the rates. I would also like my money back for an inaccurate quote."

"I do highly recommend Quang and his team. This was the third time I came to them. They did a great job the first time I visited them. Quang put 2 man working on my car and got everything done in half an hour, which was amazing. The second time and this time, they raised my car, showed me the parts that I worried about and told me I did not need to replace them, as everything looked good. Now, in silicon valley, it's really hard to find an honest car work shop that does not want to make easy money. Quang wants to save money for his customers. One suggestion as I mentioned to him, please reply email, you will earn more business. "