About Ivy and Truman Automotive

Top Services

  • Air Conditioning Recharge
  • Brake Pad and Rotor Replacement
  • Catalytic Converter Replacement
  • Check Engine Diagnosis
  • Scheduled Maintenance Service
  • Serpentine Belt Replacement
  • Spark plug Replacement
  • Strut Replacement
  • Timing Belt Replacement
  • Wheel Alignment

Top Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Jeep
  • Mazda
  • Mercedes-Benz
  • Nissan
  • Subaru
  • Toyota
  • Volkswagen

Services Offered

  • Air conditioning diagnosis
  • Air conditioning recharge
  • Brake pad replacement
  • Brake rotor Replacement
  • Brake shoe replacement
  • Brake system diagnosis
  • Check engine light diagnosis
  • Diagnose my vehicle
  • Catalytic Converter replacement
  • Oxygen sensor replacement
  • Fuel pump replacement
  • Fuel system repairs
  • Ignition system diagnosis
  • Coolant system flush
  • Drive belt replacement
  • Engine oil and filter change
  • Serpentine / drive belt
  • Spark plug replacement
  • Timing belt replacement
  • Tire rotation
  • Battery replacement
  • Starter replacement
  • Suspension ball joint
  • Wheel alignment
  • Transmission diagnosis

Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • MINI
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
  • smart

Amenities

    • Early drop off
    • Free wifi
    • Wait on site
2008 Honda Civic
"I got serviced pretty quickly but when I explained to the guy that helped me that I had already paid for the service through OpenBay, he didn't seem to know what it was and charged me on their own account. This is an inconvenience because now I have to contact OpenBay and make sure I don't get charged for a cancellation fee."
2013 BMW 3 Series
2012 Volkswagen Tiguan
2001 Ford Expedition
2001 Ford Expedition
"Excellent service. "
2012 Volkswagen Tiguan
2014 Toyota Prius
2011 Volkswagen Golf
2012 Infiniti G Sedan
2013 Ford C-Max Energi
"No extra charges, work completed on time!"
2012 Honda Civic
"good as always"
"What happened to me yesterday is exactly why I do not like the auto repair industry and what I was hoping Open Bay would solve. Here are my issues: 1. I had to pay $110 more than the original quote 2. The first I heard of the additional costs when I was picking up my car I had an important phone call at 5pm and arrived at the shop at 4h55, with the expectation that I take my keys, car and leave. That was not the case. First of all my paperwork was not ready to sign and go. While completing that, Quong suddenly remembered I'm from OpenBay and only then asked for my payment number. I ended up only leaving at 5h10. I could not argue with the additional cost, because I wanted my car and had to start the call. I would also like to view the original quote I received to compare the labor rate and part rates quoted. Suddenly my quote jumped from $87 to $197, because my car took 2.53 pounds of gas to refill. To me that makes no sense at all. A one pound refill can is $30 on Amazon! Please send me the original quote, as I want to compare the rates. I would also like my money back for an inaccurate quote."
2012 Honda Civic
"I do highly recommend Quang and his team. This was the third time I came to them. They did a great job the first time I visited them. Quang put 2 man working on my car and got everything done in half an hour, which was amazing. The second time and this time, they raised my car, showed me the parts that I worried about and told me I did not need to replace them, as everything looked good. Now, in silicon valley, it's really hard to find an honest car work shop that does not want to make easy money. Quang wants to save money for his customers. One suggestion as I mentioned to him, please reply email, you will earn more business. "
2011 Volkswagen Jetta
2011 Volkswagen Jetta
2012 Infiniti G Sedan
2008 Volkswagen Rabbit
"Good service, place seems a little ghetto but otherwise ok. "
1999 Ford Mustang
2007 BMW 3 Series
"The struts were installed with hammer marks and metal chipping. Water pump died within 20 miles of leaving the shop. "
2015 Ford Fusion Hybrid
"I am really disappointed with the quality of service that i received from this shop and have serious doubt about the integrity with which the business is conducted. I had taken my car for oil change and they brought to my notice issue with struts. I ended up spending $950 for 4 struts and the guy told me it had a life time warranty at the time in 2016 i would not need to spend anything if it ever broke. it would last for ever. Sure enough 2+ years later in 2018 - 2 out of the 4 struts started leaking again. i took the car back to the shop - Now he tells me..labour is not covered and for the 2 struts it would cost me $280 but that he can arrange for replacement since it had life time warranty. He also tells me "There is no warranty on my life too. So i need to charge for labour" He also tells me how good his service is because he gave me life time warranty vs the original toyota gave me only 3 year warranty. [ Never mind the fact that his struts broke down in 2 while Toyota's lasted for 10 years ] All the while maintaining how he is sort of doing me a favour and not going to charge me for parts. Then he calls his supplier and then says to me "i have a bad news" .. warranty is only for 2 years and you are past that. Basically now i need to buy parts+ labour again. Basically - he has me in this vicious cycle -> I buy parts and labour from him - he puts in bad quality stuff in my car - i go back complaining - he keeps charging me for labour for the same parts over and over again and all the while making me feel like he is doing me a favour. I really question the integrity of this place. Needless to say - i am never going back to this shop again."
"Have been using Ivy and Truman services for about 2yrs for our 2003 Camry and Beetle. The guy is very knowledgeable and reasonable in pricing. He explains the issue and helps you make the right decision about repairs. During oil change, he checks and recommends other fixes or near future fixes, also suggests when they should be fixed. He does NOT mean to scare you but to educate you. I have had experience where mechanic scares and recommends you to fix things right away, sometimes they are not even needed. Sometimes, if they have a car and a person available, they will give you a ride to office or home. Apart from his good services, I find him a good human being. Always greets with smile, spreads positive energy and happiness. He asked how I was, I responded "I am good, how about you?" His response, "I am luckiest person on earth, I have good health, great family and I have roof on my head. What else do I need?" :)"
"I called him, he asked me model and type of car , he said 49$ I drove there he added 8$ for dmv, 10$ because its van!!!, 50$ to open engine cover!! I said no! Infront of him the green smoke did 50+8$"
"This repair shop cheats money and the owner the repair man is really a black hearted. I will never come again ...."
"Quang is a very skilled liar. He sold me a lemon car promising me it'll give over 10 years of use. Right from his shop, it gave rattling sounds, vibrations in the steering wheel, exhaust in the cabin. I had it inspected and it had almost $2000 worth of repairs needed plus it was dangerous to drive with the repairs needed. Quang always made alot of promises with my other cars, and he gave great deals but I had to keep getting repairs. He always great great explanations that the car is old. I naively trusted Quang. He is personable and overly friendly. There were signs that he was dishonest but this last experience made it clear to me. Never going there again. Don't be fooled, open your eyes"

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