About Impact Body Works
Top Vehicles Serviced
- 12 mth/12K mi. warranty (whichever comes first) for parts*
- 90 day warranty for labor*
- Early drop off
- Free wifi
- Wait on site
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"Fantastic customer service! There were complications and delays due to insurance and everyone was wonderful about keeping me informed. Even after my vehicle was deemed a total loss (and therefore they did not receive my business), they went above and beyond with ensuring I had adequate rental car until I was able to purchase a new vehicle. Highly recommend this shop!"
"EDIT 2/8/18 - Finding lots of little things that were NOT damaged before, are now damaged. Just very sloppy mistakes. Every day, I find something new broken that had absolutely nothing to do with the damage that was to be repaired. Example - my van is dark gray. They replaced the covers of my side mirrors with silver/chrome covers. Why, when neither were damaged? The little plastic cover for the signal lights on the mirror were removed. One down to the circuit board which shorted out my blind spot system due to exposure to elements. . The trim in back is pulled out, rear door does not operate properly, the lights on the inside of the door popped out. The rear hatch is also not sealed. *The original damage was to the front of the car.* And my MPG went from 15 to 7. The engine is not right. Doesn't feel the same at all. Have a feeling when I get it back from inspection, there will be even more issues & the original parts I requested (& certainly paid for 😒) may end up being knock-offs. Back to not being happy. 😠 EDIT 1/25/18 - Picked up my baby this morn, about to take her on her maiden voyage. She looks heavenly. 💜 They did exactly as I requested & left the original damaged parts in the back. They also discovered a wiring issue likely due to a previous repair (2015, never liked that repair) & wrote a note for my ins so that claim can be reopened & the issue resolved by the ins co from that time. 👍 The girls in the office were very nice & GREAT at keeping me updated with the progress. Once I get do a full test drive, if all is still good, I'll up this to 5 stars. As of now, I would absolutely recommend them to others for body repairs. 👌 ------------------------------- 1 star for the moment. I chose them based on a recommendation from a valuable friend, ratings here, and honestly, the approximate location to my house. I told him that I was paying out of pocket but to treat it as if it were State Farm car. All new, original, manufacturer parts, Old parts to be put into the back of the van for further inspection and verification. They've had the car for 3 days now and have not even looked at it. I had to go to the shop to ask for an update because I received no communication. While there, they reassured me that they would get to it the next day meaning today. If things change I will change my review but ATM I am at other body shops as I feel like they think that this is a sure project for them so they can sit & take as much time as they want & I will just sit & wait.(Would have been, but that has changed). Considering my other car is seconds from dying and the car I brought them is my baby, I am not willing to just sit and wait while they twiddle their thumbs and wait until they have a couple minutes of time. My van has always been taken care of to the highest quality and at a reasonable price. I expect it to continue to be . Hoping they don't feel that just cause I'm a woman who brought car in on her own that I don't know anything. Cause they couldn't be more wrong about that. I was raised in a garage, learned about & personally doing repairs & maint. I also have people standing by waiting to double-check any work done on this car to make sure it was done properly with the correct parts. If they even get an opportunity to do the work. If they come through I will absolutely change my rating. But as they have had the car for 4 days now & I had to go to them to hear that they haven't even looked at it, I am not impressed in the least. The women at the front were very kind & polite but the person who I think is the owner seemed, I don't know how to explain it. I don't wish to write negative, personal things about a person based on a 5 Second meeting. So stay tuned!"
"Great place and a friendly atmosphere. After deciding on Impact Body Works they towed my car to their shop they same day, which made the whole process move along quickly. When I picked up the car it looked amazing and the inside smelled great. I Highly recommended!!"
"Just got my car back today and definitely impressed. Great customer service, my car looks better than before, and they serviced my vehicle in a timely manner."
"Picked up my Honda Civic a couple of days ago they did an excellent job on the car, but did find a little small dent and scratch on the left side door that wasnt there when i dropped the car off just gave them a call and left a voicemail ive yet to hear from them tomorrow"
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