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"Accidents can flip your world upside down, but working with Franchi Brothers truly made a difference. The timing of my repairs, availability of rental cars, and their work with the insurance companies are what made a difference in my experience. I just recently moved to the Worcester area and I am glad to know I have this great option if I were to ever need it again!"
"They know how to deal with Insurance Companies. I know I am an Insurance Broker"
"Let's just say after giving them almost 3 weeks to repair what they thought looked just like a "fender bender" I am extremely disappointed with the job they did. The only thing that I could say they did right was painting the hood and they do have great customer service, other then that the bumper was not hooked properly leaving them sticking out on the sides. Even after pointing them out my mother was sent home with my car and a "that's all we could do" excuse. So I took it back the following day for them to just force and screw the sides into place. We are currently in the process of them having to remove and replace the bumper correctly. I wish I could agree with the other reviews and say at least my car returned looking shiny and new but that was not the case, my car looked a lot cleaner before than what it did when I received it after the repairs. Overall I'm just disappointed. Edit: As a followup, I just wanted to say once again that Franchi Brothers has great customer service and after the third attempt I was finally satisfied with my bumper issue. They were kind enough to give me a gas gift card for all the troubles. However, I just wish they had done it right the first time."
"Great service, but often busy"
"Fanchi Brothers was easy to deal with, pleasant, provided a nice rental while my car was being fixed, and made my car look like new. They completed all required paperwork for the insurance company and even finished working on my car before the estimated time of completion. If you have to have body work on your car, don't hesitate to trust your car to Franchi Bothers."
"Great work, great customer service, and a great family business. Car was repaired in very reasonable time, at a very reasonable price. I recommend Franchi..."