Luxury Automotive LLC

"Love this place. Only repair what's needed on my old car. Best service, friendly, honest and always there for me (and my old car) if we need emergency help. I trust Sid and his guys 100%. They always educate me and answer all my questions/concerns."

"Great place to take your car! They do amazing work at completely reasonable prices, and they are super customer oriented! I've had several oil changes and some major work done here, and I've never been disappointed by their quality and speed."

"At first, I really, really, really liked this shop. I went in for the first time with my Audi to get an oil change, and I loved the place. Reasonable prices, everyone seemed knowledgeable, and the guys working inside were great. I actually chatted with a couple of the guys for a solid 20 mins. I dropped my car off and left feeling 100% certain that this was going to be my new mechanic. Was going to get all my oil changes and basic maintenance done here. I was sure of it. Then everything kind of fell apart. I came back and picked up my car, and it felt sluggish. A bit weird, but nothing too alarming, so I went home. Car was driving pretty weird for the next few days, then I came home one day and my girlfriend told me that there were oil spots all over the driveway where I parked. I parked in a different spot overnight, more oil. Uh oh. I checked the oil level and it was way over the full mark. It was all the way up the dipstick. Leaking and overfilled? Super weird. I went back to Luxury automotive, told them it was leaking oil and overfilled. To their credit, they admitted it was their fault, and I got like half of the story. This is what happened: they loosened the oil drain screw to prepare to drain the oil, but then got distracted and never drained it. Then they went ahead and filled it up with all 5 quarts of new oil. Then I guess they got distracted again and never re-tightened the screw. So, basically, they never drained the oil, put in a whole new 5 quarts of oil on top of the old oil, then left the drain plug half open. As a result, I was driving around for about 300 miles with twice the amount of needed oil while also dripping oil out of the bottom of my car. It was a mess. This also explains why my car was sluggish. If you have twice as much oil as you are supposed to, the oil level in the drain pan is way too high. Moving parts in the engine “whip” the oil into a froth, which makes it too thick to move around and lubricate properly. So, it’s basically like I drove for 300 miles with no oil in my engine. The guys at the shop said “well you only drove 300 miles. It should be fine.” Well, yeah, maybe. Maybe it is fine. I mean the engine didn’t blow up. But, did it damage some seals or internal components? No way to know. If my engine dies next year, I’m going to assume it was due to this mess. Obviously I didn’t expect them to replace my engine, but it did leave this shred of doubt in my mind that my engine has damage. That’s a very unfortunate result from a basic oil change. I’ve had a lot of oil changes at far sketchier places, and I’ve never had anyone mess it up, let alone mess it up this badly. Pretty much every step of the oil change was done incorrectly and it would have 100% totaled my car if I didn’t catch the leaking oil. This is supposed to be a luxury/german auto shop, and a basic oil change is an absolute disaster? I’ve been to $15 drive-through oil change shops run by high schools kids and they don’t make these mistakes. Anyway, they redid the entire oil change and sent me on my way. But, that’s all they did. The guy was very nice and apologetic, but they didn’t give me a refund, they didn’t offer to inspect my engine to make sure it's okay, they didn’t give me a coupon… nothing. So, basically, I had to drive over there twice, I had to get down on my hands and knees and scrub the oil stains off my driveway, and there is a decent chance my engine was damaged. And, I don’t even get a refund for the initial oil change? Oof. The day after they “fixed” the problem, I went out to my car and the plastic splash-guard under my audi was dragging on the ground. They didn’t snap it back in properly. I called and told them what happened, and they said “well we’re busy today. Maybe come by tomorrow?” After all that happened, they wouldn’t even spare 5 minutes to fix their second mistake. I gave up, jacked up my car, and fixed it myself. Probably a blessing in disguise, really. I don’t even want to imagine what problem the third visit would have brought."

"I originally found about Luxury Automotive around 2015, and went in for an oil change with a Groupon that I had purchased. They did such an amazing job that I have been their loyal client ever since. I highly recommend them and are the only ones I trust with my BMW. Great experience every time!"

"Sid and the guys were great. They had the best price hands down. My Audi is running perfectly. Before you entrust you vehicle to anyone, check out Sid. I am a customer for life. Thanks Sid!!!!!"