Dunn Tire - Delaware Ave #2

"This was a convenient location to get some general maintenance done on my car and get great deals on tires. Since I got my new tires in 2017, they offered free rotations. Also, if my tires were still under warranty, they would pro-rate them or replace them. Yesterday, I had my typical appointment of an oil change and rotation. Paul, the service rep, went out to check on my car stats and came back in with a terrible attitude along with stating that he won't rotate my tires. I worked in retail, car insurance, and I am now a 1st responder for the state, so I know how to be friendly and courteous. Paul and some other previous service reps at the store have an awful tough guy reputation and demeanor. I get that this location is in the city and you need a thick skin to work in this area. There were other customers in the store that morning that he gave the same attitude towards. The auto body shop industry doesn't have the best reputation of being customer service friendly, but this is a corporate spot that does work on customer service. This place also shares my last name... You would think that I'd get slightly better service with that affiliation. To wrap it up, I did not get my promised and contracted tire rotation from a guy that has a contagious bad attitude. There have been some great employees at this location and this place did help me and others during the pandemic. I hope things improve."

"Dunn Tire never misses, their customer service is some of the best I’ve seen across the board. They always go the extra mile(s) to ensure the customer is always happy. Their facilities are always clean and accommodating. Dunn is the only place I’ll go for tires and have related services performed. Thank you so much. From the techs to the people on the front line, 5 stars every time."

"They got me an appointment quickly, and started the work instantly. The work was quick and thorough, and Harry the mechanic was very honest with me regarding exactly when I should have additional work done in the near future, and why. These guys are honest professionals from the first phone call, to driving home!"

"My wife and I just moved to Buffalo. We were looking for a place that could service our cars professionally, hospitably, and thoroughly. We brought our vehicles in on separate days. They were very thorough and patient with both of us, individually and separately. They kept us abreast of what was needed to repair our car prior to incurring the cost. They advised us and left the choice to us. In Pennsylvania and West Virginia they call these "garage guys." It looks like we found our garage guys! Thank you for servicing our vehicles, getting us our inspections, putting on our plates, and repairing our vehicles. Will be back!"

"Good, quick service. Friendly staff. Appreciated the honesty of what tires I needed without trying to price gouge me. Was less than we intended to pay! Thanks Dunn Tire. I will recommend you guys for services to others. 😀"