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"HIGH LEVEL: Doug and his staff are not only highly skilled at automotive work, they have great integrity, work with excellent detail, give fair pricing and don't give up on a highly challenging problem or problems. They have incredible persistence on solving problems. My Story: When I initially went to see Doug, the owner of Dover Automotive, it was just to do some work on the wheels since the bearings were old (excuse my lack of mechanic background I may mix up my wording a bit). Doug replaced the bearings and even got the car inspected (it was overdue by several months since I just bought the Subaru), changed the oil and a few other nice details I didn't think about. We thought we were set to go! I was moving to Vermont in a few weeks and this was our only means of transportation. If you don't have a car in Vermont, you're in trouble. Uber, even cell phone coverage don't exist out here! A day or two later the car started to overheat! It was not related to the work Doug and his amazing team did. He was methodical and meticulous: he first ran through what is A. typical and B. cost-effective for both of us. The thing is, the car overheats EVEN when it idles! It wasn't related to the engine so it was a mystery. No oil leaking, the radiator didn't have a leak, but he checked in detail. It's very common for Subaru Outbacks in the early days (99 to something like 05) to have the headgaskets fail and rust and leak which is super bad and you need to replace. He replaced the headgaskets but oddly enough, the overheating persisted. We researched more and found out this particular car and year for some people (99) has had some issues where there is a bubble left behind the dashboard and you have to make this funky tool to eliminate the bubble if the bubble is causing it to overheat. Doug not only created this bypass tool (here's where my technical mechanic work lacks knowledge) but he angled the car several times and angles to allow the bubble to release--well it worked! He bled the car again to make sure and test drove the car about 4 or 5 times on every different day and the car stopped overheating! It was amazing! This was the strangest overheating problem ever. Now one month later, I am with my happy Subaru Outback in Vermont with a car that works so smooth and flawless thanks to Doug and his amazing staff. He tested the car on weekends, was working on it so much--he knew we had a scary deadline which I wish no one has to go through! He took extra good care of us and figured out even the most rare problem for my car and fixed the problem. Phew! :) Thank you Doug and staff! - Tara and RC"
"Trustworthy and knowledgable. "
A Google User
"Very knowledgeable and high integrity. Doug has taken care of my family's cars for many years and I consider him a terrific, reliable resource."
"I've been using Dover Auto for 20 years. They provide great service and do excellent work!"