Division Street Auto Sales & Service Inc

"I have been coming to Division Street for almost 20 years. The service is excellent, the quality of workmanship is wonderful and the priced are very fair. I like supporting a long running family business. Wonderful folks!"

"Great knowledgeable, friendly people. Trust them to do what's needed. They went above and beyond to help. Actually made a part no longer available. The best!"

"Always have a good experience when dealing with Division St Auto. Professional, prompt service at a reasonable price. High recommend."

"Soon after I bought my 2001 A6 2.7t I had a minor overheating issue. I replaced the fan and battery, took it for a drive, and then had a catastrophic cooling failure. I brought the vehicle to Division St Auto at that time for diagnosis and repair after being recommended (very highly as they are VW/Audi specialists) by Warren Tire on Broadway in Pawtucket. They managed to squeeze me in last minute which I appreciated. When I came to pick up the car I was told there was “no way the car will overheat now, they double checked everything.” After an 800 dollar fix that was great news. I drove the car for literally 5 minutes before I overheated again. Great. So this tells me that they never took the car for a test drive after performing a major service. Auxiliary water pump, coolant flush, a few hoses, the intake manifold gaskets, and a vacuum check valve. Needless to say that’s not what I expected. So I bring the car back to the mechanic, Mike, who said he probably just forgot to connect a hose. After almost an hour of waiting for a new diagnosis which made me late for work, Mike said it probably needs another major service, the water pump and thermostat. That’s a 1200 dollar job. So, as I had no choice, I had Mike do the job. Since I got the car back, my check engine light is on, I’ve had to replace a clamp for my intake hose, I had to plug my headlights in, I had to track down a vacuum leak, and I noticed that not one of the vacuum hoses have been replaced. The headlight, no big deal. The intake hose clamp, not a big deal. But the fact that they had to remove the intake manifold on my car means they had to disconnect EVERY VACUUM HOSE on a 20 year old, 180,000 mile car. Those hoses clearly needed to be replaced. They are frayed and dried out. Today, 6/10/21, I found and reconnected the vacuum hose, but only after I called Mike to explain my situation, hoping he could help me out. He said he’s booked for 2 weeks. When I explained I need an inspection by Tuesday, I was told there’s nothing he can do, he’s booked. It took me an hour to do. Would’ve taken him less. I expect any mechanic would exercise their due diligence and advise their customer that they needed this work, especially if they had to take the hoses off anyway. I wasn’t advised about any services performed until after they were done. This is extremely unprofessional, especially for a shop that supposedly works on these engines all the time. Mike said himself he has a customer who will only take their car to him because of the level of service they provide. My question is: after 2000+ dollars of work, how did they miss that? I will not be bringing my car back to them after this, this is unacceptable."

"Division Street Auto is a great family owned business that delivers excellent, affordable service. Unlike other auto shops I've been to, I was never made to feel like my gender was going to get me ripped off or taken advantage of. Would recommend these folks highly!"