Direct Tire and Auto Service

4.6 / 5.0
10 reviews
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About Direct Tire and Auto Service

We offer the most sophisticated tire and wheel service in New England, but we are so much more than Just A Pretty Tire!

Our dedicated, ASE Certified Mechanics are ready to show you the Direct Tire Difference when it comes to brake work, suspension work, transmission services and oil changes, to name a few of our services. Our independent status allows us to choose either Original Equipment (OE) or Aftermarket parts, whichever is right for your vehicle, taste and budget. And if we can’t perform the work you’re interested in, we will be pleased to recommend someone who will.

At Direct Tire and Auto Service, you can be assured that the work we perform is done right the first time and competitively priced.

Direct Tire and Auto Service has four MA locations; Watertown, Norwood, Peabody and Medway.

Top Services

  • Brake pad replacement
  • Brake rotor Replacement
  • Brake system diagnosis
  • Check engine light diagnosis
  • Tire replacement

Top Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Jaguar
  • Jeep
  • Land Rover
  • Mazda
  • Mercedes-Benz
  • Nissan
  • Porsche
  • Subaru
  • Volkswagen

Warranties

  • 12 mth/12K mi. warranty (whichever comes first) for brakes*
  • Lifetime warranty for shocks & struts*
  • 12 mth/12K mi. warranty (whichever comes first) for exhaust*
  • 36 mth warranty for tires*
Full warranty details

Warranty Overview

At Direct Tire and Auto Service we understand the importance of standing behind the work we do and the products we sell. Our warranty programs are the Best in The Business and are easy to understand so there’s no confusion. You can feel confident that the purchase you make today at Direct Tire and Auto Service will be covered tomorrow.

Brakes
Your new brakes come with FREE replacement coverage for Pads,Shoes, and Linings (labor included) for 12,000 miles or 12 months, WHICHEVER COMES FIRST.

Original equipment dealer brake pads installed at Direct Tire & Auto Service come with the manufacturers warranty. Labor is excluded.

On ALL brake repairs (limited or lifetime), we offer 12 month replacement coverage for any hydraulic parts installed including labor. THESE WARRANTIES DO NOT COVER PARTS DAMAGED OR WORN DUE TO OTHER BRAKE COMPONENT FAILURES WHEN THOSE COMPONENTS ARE NOT COVERED BY OUR WARRANTIES.

Shocks & Struts
Monroe and KYB struts and shock absorbers installed at Direct Tire & Auto Service come with a lifetime warranty against defects and wear-out for as long as you own your car. Labor is excluded.

All other shocks and struts installed by Direct Tire and Auto Service come with a lifetime warranty against Manufacturers Defects Only. Labor is excluded.

Original Equipment shock absorbers installed at Direct Tire & Auto Service come with the manufacturers warranty. Labor is excluded.

Suspension Components
Non-factory suspension components installed at Direct Tire & Auto Service come with a 12 Month or 12,000 mile warranty against Manufacturers Defects and includes labor.

All other mechanical parts are covered by a 12 month/12,000 mile warranty, WHICHEVER COMES FIRST. Labor is excluded.

Exhaust
Limited Warranty: Your exhaust system installed at Direct Tire & Auto Service has a 1 year or 12,000 mile warranty. WHICHEVER COMES FIRST, Labor is excluded.

Tires
3 Year Road Hazard Policy. This coverage, which must be purchased, is in effect for three years from the invoice date and covers the original tire only. We will replace your tire for FREE if it fails due to any road hazard condition. There is no coverage for fire, theft, vandalism, or mechanical wear. There is no coverage for wear-out due to mileage considerations.

It is recommended for maximum life and warranty compliance that all tires be rotated and balanced every 6 months or 6,000 miles which we will do for FREE.

To ensure that your tires are wearing correctly we recommend that your alignment be checked once a year, which we will do for FREE. If realignment is needed there will be a charge.

Warranty invoices and/or certificates must be presented to receive warranty coverage.

Services Offered

  • Air conditioning diagnosis
  • Air conditioning recharge
  • HVAC blower motor
  • Brake master cylinder
  • Brake pad replacement
  • Brake rotor Replacement
  • Brake shoe replacement
  • Radiator replacement
  • Brake system diagnosis
  • Check engine light diagnosis
  • Diagnose my vehicle
  • Electrical system diagnosis
  • Catalytic Converter replacement
  • Oxygen sensor replacement
  • Engine mount replacement
  • Timing Chain replacement
  • Turbocharger replacement
  • Water Pump replacement
  • Exhaust replacement
  • Muffler replacement
  • Fuel pump replacement
  • Fuel system repairs
  • Ignition system diagnosis
  • Coolant system flush
  • Drive belt replacement
  • Engine oil and filter change
  • Minor/external transmission service
  • Serpentine / drive belt
  • Spark plug replacement
  • Timing belt replacement
  • Tire rotation
  • Alternator replacement
  • Battery replacement
  • Starter replacement
  • Suspension ball joint
  • Wheel alignment
  • Tire replacement
  • Axle shaft oil seal replacement
  • Transmission diagnosis
  • Transmission repair
  • Valve body service

Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • HUMMER
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • MINI
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
  • smart

Amenities

    • Early drop off
    • Loaner car
    • Free wifi

Reviews Write a review

2016 Honda Accord
2016 Honda Accord

Response from the shop

"Thank you!"

- Clark Goodpaster

2016 Honda Civic
"Long wait time, multi point inspection was questionable; no report given. "
2003 Acura TL
"Great staff and mechanics. I will have future work done through them. "
2013 BMW X3

Response from the shop

"Thank you!"

- Clark Goodpaster

2013 Hyundai Elantra
2002 Chevrolet TrailBlazer
2003 Acura TL
"Openbay made the process smooth and direct tire took great care of my car. Its running much better than before. Great service and staff!"

Response from the shop

"Greetings! Thanks for the kind words. We're really enjoying our relationship with Open Bay. Very cool company!"

- Clark Goodpaster

2010 Chrysler 300
2002 Chevrolet TrailBlazer
"Great experience. When I got there everything was all set waiting for me. They had the problem diagnosed in no time and the repair was done quick. A++ in my book."
"I had a really good experience. They were able to get me in quickly for a tire repair. They did a great job and were able to repair it, were timely, professional, good phone etiquette, didn’t try to “sell me” on anything... really no complaint, only positives! I’d definitely go back again."
"John and team provided exemplary service. I had a flat tire and took my car to my dealer who could not commit to when they would be able to fix my tire. I had a class to teach and was traveling out of town the next day for 2 weeks. After 2 hours of waiting and getting no service I called Direct Tire that was next to the dealership. John was so caring and understanding and said he would do his best to squeeze me in. It was 1 pm by the time I dropped my car off and by 3 pm I was all set and rolling. There was a screw in my tire and they plugged it and only charged me $25. Amazing service , value and great team that is customer focused. Thavk you."
"I arrived at 330 with my dashboard showing a tire problem. They close at 4. I was panicked because I don’t know where else I would have gone plus I had to drive back to Boston from Norwood. The gentleman who helped me was very professional and committed to helping me in the short time left until they closed. I was lucky. He found a long screw imbedded in my tire and was able to repair the tire in a few minutes. He was courteous and so nice. I highly recommend them!!"
"Gage Mchoul and Direct Tire team are very professional, provided a good advice and an on-time service for replacing the tires. The warranty of 75k miles is a good protection."
"Honest and reliable. Because of COVID-19 you can't go inside, you have to call them from the parking lot and they come out to you. It works well enough, but the one downside is that you have to find somewhere to wait while they take care of your car."

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