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"Hardworking, honest, candid, helpful, love them. Ratings well deserved. A friend drove up from CT, lodged at the Westford Regency, and his car wouldn't start the next day, Sunday. Snowing, cold. We tried his roadside service, then mine. "Crank No Start" was the situation, jump start did no good, so it was towed Sunday night to a nearby garage that had good online ratings. Bob's. Friend stayed another night at the hotel. The next day we found out they were very shorthanded at Bob's, but the person who took our call managed to squeeze in a look midday. Thought it could be fuel pump, over $500. Could be a while to get it fixed. Friend rented a car and drove home, unsure what or when. Lo and Behold on Tuesday Bob's had a mechanic return from vacation and they checked it out. Not fuel pump. Not sure what caused the problem, but they got it running. Friend drove back to MA, picked up his car. Was charged only $40. And was candidly advised to get another car, which he is doing. Well Done, Bob's"
"Bob's auto service in Westford is a family owned an operated garage. They have been around for a long time. Over the past 1 year, I have been taking my car there and I have been very pleased with their work. After getting outrageous quotes from dealers and other big names in the area for a 90k service, I decided to ask this little guy down the street to see what he thought needed to be done. Mark thoroughly inspected my car, explained the work that needed to be done and when he gave me the quote it looked reasonable and much lower than the big name dealers. My car is in great shape. Ever since that time, I have been taking my car here. They treat you with dignity, work is done promptly and professionally. If you are living in the Westford/Acton/Littleton area, I would highly recommend Bob's auto service."
"Pirates would be my best description, in the event of a car accident they get called by the Westford PD. They arrive to the seen of the accident, where you're already a victim and proceed to take advantage of you. They take your vehicle and tow it to there shop while you ride in an ambulance that the Westford PD makes you take. If you tell them to tow it to your house they ignore your requests and just take it to there shop. Once you figure out where they took it you can get it, but they charge $90 for the tow, plus another $15 for fuel (3.5 miles in my case) plus another 10 for the call. Also once it shows up in there lot they charge $35 per day including the day of the accident. If your keeping track, when you pick up the next day its $185. It's a shame that some places can't make a living fixing things so they need to take advantage of people."
A Google User
"We've taken my wife's Endeavor there several times for general maintenance and every time we get the bill we are pleasantly surprised. You never have to worry about taking your car there and getting billed for everything except for the thing you brought it in for. They will politely let you know if something else is wrong or there is wear and tear on another part that they happened to notice but there is never any pressure. Finding a good local mechanic isn't always easy but these guys a re great and it's family owned and operated."
A Google User
"Honest and do great work-- can't ask for much more from a mechanic. I've been taking my car there for about 12 years, and recommend them highly. It's a family business: father and 2 sons."