About Bay Service & Collision

Bay Service and Collision Center is one of 2 full service and collision centers in Norfolk, Virginia, certified by AAA. We make customer satisfaction our ultimate goal, and we have maintained an excellent reputation for quality for car, truck and SUV repair and if you do happen to get in an auto accident we work with all major Insurance companies for collision repair and paint. All of our technicians are I-CAR trained and ASE certified, and we heavily invest in state-of-the-art equipment to ensure that our work not only meets, but also exceeds your expectations.

Our history in the Hampton Roads community spans four generations of the Wilkins family, beginning with the founding of the Norfolk Motor Company by Walter Wilkins, Sr. Located at 1500 Monticello Avenue, this facility was the area’s foremost Cadillac and Oldsmobile dealership. In 1955, after returning from World War II and entering the car business, his son, Jack “The Colonel” Wilkins opened our current location on North Military Highway as Wilkins Chevrolet. Walter Wilkins II purchased his father’s interest in the company in 1981, renaming it Bay Chevrolet and later adding Kia in 2000 and Saab in 2003.

Keeping cars on the road has always been a Wilkins family passion. Before he opened Norfolk Motor Company in 1938, Walter Wilkins Sr. developed a strong following in the area as an honest and talented mechanic. Seventy-six years later his grandson is returning the family business to its roots — trustworthy and reliable service.

Walter Wilkins II is bringing the focus of the Bay Automotive group back to collision repair, vehicle repair, and routine maintenance. His plans to expand the service and body shops to better serve our customers came to fruition in 2010 with the opening of our Bay Old Dominion location on Colley Avenue. His goal is to combine the personal feel of the customer-technician relationship with the technological innovation of a national service department chain.

Top Services

  • Air Conditioning Recharge
  • Alternator Replacement
  • Brake Pad and Rotor Replacement
  • Catalytic Converter Replacement
  • Scheduled Maintenance Service
  • Timing Chain Replacement
  • Transmission Fluid Services
  • Transmission Repair
  • Turbocharger Replacement
  • Water Pump Replacement

Top Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Honda
  • Hyundai
  • Jeep
  • Mazda
  • Mercedes-Benz
  • Nissan
  • Subaru
  • Toyota
  • Volkswagen

Services Offered

  • Air conditioning diagnosis
  • Air conditioning recharge
  • HVAC blower motor
  • Brake master cylinder
  • Brake pad replacement
  • Brake rotor Replacement
  • Brake shoe replacement
  • Radiator replacement
  • Vehicle exterior wash
  • Vehicle interior detail
  • Brake system diagnosis
  • Check engine light diagnosis
  • Diagnose my vehicle
  • Electrical system diagnosis
  • Catalytic Converter replacement
  • Oxygen sensor replacement
  • Engine mount replacement
  • Timing Chain replacement
  • Turbocharger replacement
  • Water Pump replacement
  • Exhaust replacement
  • Muffler replacement
  • Fuel pump replacement
  • Fuel system repairs
  • Ignition system diagnosis
  • Coolant system flush
  • Drive belt replacement
  • Engine oil and filter change
  • Minor/external transmission service
  • Serpentine / drive belt
  • Spark plug replacement
  • Timing belt replacement
  • Tire rotation
  • Alternator replacement
  • Battery replacement
  • Starter replacement
  • Safety or Emission inspection
  • Suspension ball joint
  • Wheel alignment
  • Tire replacement
  • Axle shaft oil seal replacement
  • Transmission diagnosis
  • Transmission repair
  • Valve body service

Vehicles Serviced

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Fiat
  • Ford
  • GMC
  • Honda
  • Hummer
  • Hyundai
  • INFINITI
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Amenities

    • Early drop off
    • Shuttle service
    • Free wifi
    • State inspection
    • Wait on site
2015 Nissan Versa
"Terrible "
"I showed up Friday with a busted side mirror from driving too close to a garbage bin on an already narrow road (curse you, Tidewater Drive!). Within 20 minutes I had an estimate, prepaid for the part, and was out the door! Renee (who is phenomenal) found me a low cost replacement, painted it to match my vehicle, and put it on the following Wednesday. I was in their office a grand total of about 40 minutes between the two visits. I will most definitely send others their way, and we'll have our other vehicle over there for an estimate on some bodywork very soon."
"Don’t take your car anywhere else! Took my truck there yesterday because my airbag light was on and I couldn’t pass inspection so they dug into it and found something unplugged behind the radio and didn’t charge me a dime. Got to my vehicle at the time the appointment was set and rob was a very nice and helpful guy. He’s an old senior chief for my fellow navy guys."
"Great service and I wouldn't go anywhere else."
"Very good. Helpful."
"Made an appointment at the military highway shop for a state inspection. I got there early from Hampton and was told I should have called first and they couldn't get my car in for 2 hours. I was treated like a walk in and my appointment wasn't even acknowledged."

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