AAMCO Transmissions & Total Car Care - 25882

"07/08/2018 @ 6:32 p.m. - We had to tow my wife's vehicle to another garage when it suddenly would not start. Battery is good and lights up the car, but it won't crank which is the problem we had initially when we took it to this garage. 07/08/18 @ 9:59 a.m. - Today, I have a family member inspecting the vehicle. We find that they charged us additional labor time in order to replace the connectors that attach to the battery; however, they were not replaced as promised. I will attach photos later today for everyone's review. My wife's vehicle broke down and we had it towed to this location. They quoted my wife a price of $750 to install a "new" alternator. They advised her the price for the alternator itself would be $250. I called to inquire why the price would be so much and double checked if the the part would be in fact new. It turns out that it would be a re-manufactured part which generally costs $165. With the hourly installation rate of over $100 per hour, I pointed this out but they stuck to that price which happens to be almost exactly the cost of a brand new part. They did finish the work promptly and the vehicle was ready early the next morning; however, the air conditioner is no longer working. There was nothing wrong with the air conditioner when we brought it in. In this hot summer weather, this is a major inconvenience. I will follow up on Monday and update this review as I communicate with them..."

"My experience at Aamco was a nightmare. Ben the front desk guy was personable, but I always felt like he was not being truthful, because my car was not ready to be picked up for more than 3 weeks. Aamco broke my radiator & other necessary parts like my hood, & specific engine parts which is documented by Trenton Motor Works. My car was towed to Aamco on April 24th & not returned to me until May 17th. 1 hour after I was told to come pick my car up by Ben the manager it broke down & I had to have it towed to Trenton Motor Works to have it properly repaired. After Aamco received $4,970 including $650 out of pocket from me, which Ben demanded in cash my 2010 Infiniti was still not driveable. Aamco had me pick my car up with my hood not able to shut. Aamco returned my car filthy with mechanic grease inside & outside the vehicle. I truly felt like I had been robbed. Once Ben & Aamco received payment from my warrenty co & me Ben the manager acted like he could care less. It is my intention to report Aamco to the Better Business Bureau & CONSUMER AFFAIRS. I've reached out to channel 6 Action News Problem Solvers & I plan to SUE Aamco for not properly repairing my vehicle. Major work like engine replacement doesn't seem to be something that Aamco can do in a timely or effective manner. Ben the manager & Aamco took my money gave my car back to me without a quality control check to make sure the work was done properly & once they got payed no one seem to care that my 2010 Infiniti was not driveable. I feel obligated to inform the public that this Aamco shop is over charging & taking the customers money without completing full repairs & the Owner Mark is ok with that, as long as the money goes into his pocket. DO NOT TAKE YOUR VEHICLE TO THIS SHOP. 😞"

"Don't go here I pay 3,500.00 to rebuilt my transmission on my truck guess what the transmission is out again is diesel truck y bring under warranty 3 time and they change only one thing the safety range few wee later again same problem when they rebuilt trans. They only change what is bad is much better remanufactured transmission search on Google the difference and you see that's I do all ready please don't go there if the worst place to fix you car or truck"

"Mark, Jason, and The Aamco team were a class act. My transmission unexpectedly died and Mark worked with me and my budget (which I never thought would be possible) to get me back on the road with a working/quality transmission. Great communication from the shop which is very key to me. I'd recommend them to anyone. Thanks guys!"

"AAMCO was one of my favs, they have some honest mechanic guy, friendly customer service, but you gotta be careful and ask questions..."