AAMCO Transmissions & Total Car Care - 13170

"Went to AAMCO because I thought they were transmission experts. Turns out a job that should have taken 1 or 2 days took them 5 days! I called around to other shops and found out they over charged extensively for parts and labor. Most of what took so long was waiting for a part to come in that supposedly was ordered. From where I don’t know, but I do know that every part store in town had the part they told me they needed to order. The other shops I called for rough estimates all came in at least $300 lower. I knew AAMCO would be little more expensive and I was okay with that cause I was made to believe I would get my vehicle back sooner. Turns out they took longer than any other shop would have, and the other shops are not open on Saturday ether. So if you like getting ripped off then head on over to AAMCO in Las Cruces!!"

"I have an SUV that required transmission work and it was taken to the AAMCO in Las Cruces NM. They did the courtesy analysis and it came back with low fluid that smelt burnt and said rebuild or replace. They said they had the best transmission rebuild mechanic around so I went with that. It was quoted ~2100 which is understandable. It ended up costing ~4k. All was good. At ~120 days the transmission was acting up. It was taken back to AAMCO and the courtesy analysis said low fluid that smelt burnt. It was under warranty so they took a look and found they had to rebuild the whole transmission again. On the paperwork it was stated that the transmission had been abused and it was the customers fault. Not possible as the vehicle had not towed anything nor even been off road (4wheel drive). I will never know, but can assume a couple of things in my opinion. For the fluid level to be low at ~120 days the transmission was rebuilt substandard implying incompetency and the abuse claim was to pass the blame. The other, and more disturbing was due to the similar "courtesy inspections", this is a standard line that is put in to generate fraudulent rebuilds. It might even be a combination of both. I now have to question the substantial increase from the quote due to work I was told was necessary. It was also stated that they would not extend the warranty back to the 24 months due to company policy. My inquiries about this and the situation in general have not been addressed (answered) by corporate so since it is a franchise, I don't know if they just don't want to get involved or if that is just standard practice. The work was completed under warranty so the costs I am out are the additional ~2 weeks we had to rent a vehicle and 4 months of warranty. I checked BBB and go figure; it is not an accredited business. AVOID this place at all costs."

"Friendly great service. They rebuild our rv transmission. Nice family bussiness. We recommand this place."

"There are multiple reasons why you should think twice before coming here. Although it may not seem like a big deal to some people, the lobby is so gross and disgusting. The doorhandle is covered with dirty layers of plastic tape and a large ledge that runs along the length of the storefront is covered and a thick layer of dust with hundreds of dead flies on it. I know they have rags and water there, so why not do the customers a favor and take a wet rag to the pace? Besides that they are horribly overpriced. They wanted to charge me upwards of $800 for a job that I'm getting done elsewhere for around $500. I might understand the higher cost if it was more of an upscale, professional place, but it's not. It's an old, crummy, disgusting, and unsanitary place and I will never go back."

"This company went way above and beyond to help me with a timing belt issue I had when passing through Las Cruces. They stayed late on a Saturday to get my car in and diagnose the issue and then worked diligently to get me back on the road and on with the rest of my vacation. I'm also glad they warrantied all of the work they which gives me extra peace of mind. Nate was especially helpful along the way. I would recommend these guys every time."