Tipping mechanic

Here in the U.S. we tip waitstaff at restaurants, baristas when we get coffee and valets when they park our cars. Because these are common situations, we don’t think twice about tipping and even give a bit more during the holiday season. What about less common situations, like when you have your car serviced? It…

Ever wondered if your automotive service shop is running at optimum efficiency? Efficiency is key to running any business. Here are three tips to maximize efficiency. Tip 1: Establishing an Operating Budget and Turning a Profit Getting down to basics – your monthly budget. What does it cost to operate your business on a monthly…

This article is for automotive service professionals. It focuses on how to better serve customers in ways to meet their expectations. How and when a shop communicates with their customers is key. Texting is just one component of a customer’s expectations. How often do you have an important question for your customer, but you just…