Increase Customer Loyalty Auto Repair Shops Openbay

For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers who weren’t 100% happy with their automotive service providers, and the…

automotive repair industry trends

Today, the Auto Care Association hosted a fascinating teleforum on the auto care industry called “Top Business Challenges for 2016 and How to Solve Them” with the following panelists: John Washbish, MAAP, President & CEO, Aftermarket Auto Parts Alliance, Inc. Mark Seng, MAAP, Global Aftermarket Practice Leader, IHS Automotive Malcolm Sissmore, Sales Director, Delphi Products &…

Vegas Auto Show 2015

This week, Openbay’s founder & CEO, Rob Infantino, was out in Las Vegas for AAPEX (Automotive Aftermarket Products Expo), a trade show co-owned by the AASA (Automotive Aftermarket Suppliers Association) and the Auto Care Association. Conveniently for gear heads, that show runs at the same time, and just a short walk away from SEMA, the Specialty Equipment Market Association’s…