customer-loyalty

Here’s the second part in our series about increasing customer loyalty in auto-repair shops. Customers often spend hundreds of dollars at their auto-repair shops, and if you’re smart, you’ll keep that in mind with every interaction. Car repair and maintenance isn’t where most people would put their money, if they had a choice. If you can…

Lauren Fix, The Car Coach, in the auto repair shop

There’s $62 billion of undone automotive maintenance each year, and Lauren “The Car Coach®” Fix is on a mission to change that. The aptly named Lauren “Fix” is an ASE-certified automotive technician. She regularly appears in a host of national media outlets, giving car-care tips as a spokesperson for the nonprofit Car Care Council. In addition,…

Journey of 1,000 miles begins with one step, Chinese Proverb

The Auto Care Association‘s Young Auto Care Network Group, also known as YANG and its Automotive Warehouse distributors Association, AWDA, are wisely paving the way for future leaders in the industry. Its “Next Step” program hosted a scholarship for ten young (under 40) auto-care professionals to join its inaugural YANG Spring Leadership Days (SLD). The focus was…

can you bring your own parts to a mechanic? steak

Looking for ways to save money on car repairs? Regularly maintaining your vehicle – think oil changes and tire rotations – is the best way for an automotive technician to keep an eye on your vehicle health. That way, items that require attention won’t be left to deteriorate to the point of major parts breaking,…