Podcast: Ratchet+Wrench Interviews Openbay CEO to Discuss Partnerships, Modern Day Consumers and Online Chat Platforms

Ratchet+Wrench Podcast Openbay CEO Online Chat Platforms

Why Now is the Time to Learn About New Technologies and How an Advanced Online Chat Platform Can Help Automotive Business Owners Today

Openbay founder and CEO, Rob Infantino, recently sat down with Ratchet+Wrench staff writer Abby Patterson for a podcast discussion about the opportunities an online chat platform can bring to an automotive service business.

Listen here for an in-depth conversation about why an automotive repair business needs an online chat platform. 

Rob and Abby discuss why business owners need to think digitally today (00:14) and why you have seconds to win over a customer, even after hours (7:34). Rob explains the differences between chat, chatbot and advanced chat (9:31). Rob and Abby then review how advanced chat platform Openbay Otis works and about the new Openbay and NAPA AutoCare Partnership (16:44). 


“Sometimes it takes a crisis for a business owner to rethink how their business operates”.

Rob Infantino, founder and CEO of Openbay


Finally, Rob and Abby talk about how online chat platforms are the best way to reach Millennial and Generation Z consumers (21:24) and the importance of acting now to be ready when the market recovers.

Listen to the full podcast here.

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