Openbay Otis Product Update: Customer Facing, Real-Time Information Banner

The automotive service industry responded quickly to the COVID-19 pandemic. Swift actions included servicing vehicles by implementing contact-free auto repair and service to ensure customer and employee safety.

NEW: Otis Banner Feature

In parallel, Openbay Otis customers were able to deploy a newly released feature highlighting important announcements from the business via a fixed display banner atop of Otis. Real-time customer communication has never been more critical.

Otis customers are currently using this display banner to share important information as it relates to COVID-19. It can also be used for a special promotion or educational information. It is completely customizable.

Rather than describe the feature in words, we will show you how it is displayed on a couple of our customer’s websites.

Direct Tire & Auto Service Deployed New Otis Banner Feature

Direct Tire & Auto Service included an important update explaining how they are responding to the pandemic. Included are web and mobile views of the banner.

(Click image above to see detail)

From the Direct Tire website:

Important Update – To help protect both our customers and employees, we are currently accepting vehicle drop-offs only.

  • We will be operating with a modified schedule: 8:00 AM – 4:00 PM Monday – Friday.
  • Our showrooms are closed
  • Curbside drop off/Pick up ONLY.
  • Keys are through mail slots, then left in car for pickup.
  • Vehicles are wiped down prior to and after servicing.
  • All employees wear masks and gloves while servicing your vehicle.

The visitor can select “Show More” from the introduction state allowing the information to scroll down (image below, left). The banner stays pinned to the top of the chat window once engaged (image below, center). And can be expanded and scrolled (image below, right).

(Click image above to see detail)

Aspen Auto Clinic Deployed New Otis Banner Feature

For Aspen Auto Clinic, they included an important update explaining their enhanced sanitation guidelines and included a link in the banner to provide additional information.

(Click image above to see detail)

From the Aspen Auto Clinic website: 

Our Enhanced Sanitation Exceeds CDC Guidelines

Did you know that the average steering wheel is 4X dirtier than a public toilet seat? Every time you get your vehicle back from us after a service or repair, you can feel the comfort of having a completely sanitized vehicle. As a courtesy, our certified technicians not only wear gloves & masks when working in the cabin of your vehicle but they also do a full cabin sanitation spray at no cost to you.  Learn More About Our Sanitation Process >>


To learn more about Otis and its new information banner feature, please contact Openbay today.

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