Openbay Debuts On-Demand Roadside Assistance

Openbay Roadside Assistance: Pay when you need it, not when you don't

Big news today:  Openbay now offers on-demand Roadside Assistance, now available on its mobile platform.

A nationwide network of roadside assistance can now be dispatched at the touch of a button for common breakdowns due to a dead battery, flat tire, lockout, need for fuel delivery, or for vehicles that need a tow due to inoperability or that were involved in a collision.

Openbay Roadside No Fee

Openbay Roadside Assistance operates on a pay-per-use basis, delivering the nearest, best-equipped service vehicle and dispatching it to the consumer’s location. Users pay for the actual service delivered at the time of need; there’s no annual membership subscription or fee to add family members.

“Consumers are holding onto their vehicles a lot longer, thanks to higher quality parts and service. Nearly 60% of the vehicles on the road are more than nine-years old, and more likely to require roadside service than newer vehicles,” said Rob Infantino, founder and CEO of Openbay. “Now, Openbay combines the convenience of on-demand roadside with our auto-repair marketplace, delivering speed and removing hassle from car-care, and meeting the expectations consumers have with today’s online and on-demand services.”

Roadside Rob Quote

How it Works

  • Openbay users submit a request for service via the Openbay mobile app.
  • Using GPS, the user’s exact location is determined and validated by the user. For tow requests, the user enters the final destination of vehicle, which generates a fixed price based on mileage.
  • Users are required to select and then enter their preferred payment method; credit card, debit card or Apple Pay.
  • Openbay provides a summary of the services requested prior to booking.
  • Using a proximity-based dispatch system, the nearest and best-equipped service vehicle is notified with all the detail on the service.
  • Once the service vehicle is dispatched, the user will receive a confirmation text message with the estimated time of arrival and information on the provider.
  • Upon service completion, Openbay processes payment.
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Flat-rate pricing for roadside assistance starts at $64.95 and towing services start at $79.95 for up to five miles, with tiered pricing for additional miles. Openbay Roadside Assistance is currently available within Openbay’s iOS mobile app.