Meet Bob: It’s All About the Superior Customer Service

Openbay Customer Testimonial - Bob

Each time an Openbay customer submits a request for auto repair, Openbay’s founder & CEO, Rob Infantino requests feedback. Rob reads every email, eager for the feedback to improve how Openbay works and is perceived by its users on both sides of our online marketplace, composed of vehicle owners and automotive service providers.

This week, we received this note from someone trying Openbay for the first time:


The process of booking automotive service online seemed too-good-to-be-true, but my first experience with Openbay was a great success.

Openbay delivered great customer service – the follow-through was terrific and the online chat person was very helpful. The shop and mechanic were great.

Bob Z.

In addition to the positive review of the Openbay platform, Bob praised the shop, Minuteman Automotive Inc in Concord, MA, giving the shop a five-star review. We love it when Openbay’s service providers help to keep our vehicle owners happy and their cars humming. Thanks, Minuteman!


Thanks so much for confirming we’re on track, Bob. And we hope to see you back on Openbay next time around!

When it’s time to repair and maintain your vehicle,  use Openbay to compare shops in your area and book online in minutes. Openbay is car repair for today’s world.