AI-driven applications are transforming the way automotive service businesses engage with online consumers. Forward thinking businesses having deployed AI are realizing an increase in service revenue as a result. Here’s why:  It’s official: artificial intelligence (AI) based applications are here to stay. It’s time to focus on the right applications that are proven to help…

Hollenshade’s Auto Service Quick Facts:  One location in Towson, Maryland Established in 1939 Family-Owned and Operated (4 Generations)  11 Bays 10 Full-Time Employees 2 Part-Time Employees Over 14,000 ROs completed in FY2018 Average monthly website traffic: 1,200 sessions Think about how much has happened in the past 80 years. Apollo 11 landed on the moon,…

“By identifying an opportunity to be more sustainable, and implementing a reasonable plan of action to accomplish it, companies achieve an authenticity that paid advertising can’t buy.” – Crystal Barnes, Senior Vice President of Global Responsibility & Sustainability at Nielsen ‘Going green’ and ‘auto repair’ aren’t typically found in the same sentence. But with global…

With the largest tire inventory in the Northeast and 12 locations serving New York and Vermont, one would think there is little time for kicking back and relaxing at Adirondack Tire & Service. But with the help of machine learning, natural language processing and conversational artificial intelligence, Adirondack employees are seeing a reduction in administrative workload AND an…

June 16, 2019 Artificial intelligence supports work of dealership service advisers Alysha Webb Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership’s five service advisers. But if it’s a busy day, you can check in with one of the virtual advisers at…