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Car Tech, Industry News, Openbay, Openbay News, Press, Service Provider Resources

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Openbay Otis personalizes interactions and automates conversations between automotive service provider and website visitors Cambridge, MA (October 16, 2019) — Openbay, the award-winning marketplace for automotive services and provider of SaaS solutions for the automotive services industry, will demonstrate its newest customer engagement software, Openbay Otis, at SEMA. Openbay Otis is the industry’s first artificial…

Piercey Honda Location
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Piercey Honda is a San Francisco Bay Area Honda Dealership located in Milpitas, CA, and part of the industry-leading Piercey Automotive Group. The Piercey team believes in delivering customer service excellence and knows that today’s online consumers are highly educated, transformed by ‘digital first’ Millennials entering the automotive dealership service market. Piercey Honda wanted to…

Customer Stories, Service Provider Resources

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Shadetree Automotive Quick Facts Family owned and operated by the Lambert family since 1994 Single location in Layton, UT  Free shuttle service, free loaner cars, free 24 hr towing with repairs Keeping the Spirit of the Good Ol’ Days Alive A “Shadetree Mechanic” referred to your local Mr. Fix-It hobbyist who worked on family member’s,…

Car Care, Car Safety, Maintenance Tips, Repair Services, Service Provider Resources

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IMR Inc. and the Auto Care Factbook 2020 just released some staggering survey results that vehicle owners and repair shops need to know. Out of the 100,000 American households surveyed who own more than 170,000 vehicles, results show that approximately $24.9 billion in necessary repairs or maintenance are being purposefully delayed.  Players in the automotive aftermarket industry,…

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In the twenty first century, it’s no surprise that most of your customers are spending a majority of their time on social media. Contrary to popular belief, social media is not all about posting your latest selfie or showing off your tropical vacation. More than 1 in 3 internet users say they go to social networks…

Openbay, Service Provider Resources

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Raben Tires and Service Quick Facts Founded in 1952 32 locations across 6 states (IN, IL, KY, TN, MO, AR) 2 wholesale distribution centers  3 retreading facilities More than 500 employees “Over 65 years of family values giving you a customer-first experience.” Founded in 1952, Raben Tires and Service grew from one modest location on…

Industry News, Service Provider Resources

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AI-driven applications are transforming the way automotive service businesses engage with online consumers. Forward thinking businesses having deployed AI are realizing an increase in service revenue as a result. Here’s why:  It’s official: artificial intelligence (AI) based applications are here to stay. It’s time to focus on the right applications that are proven to help…

Green Driving, Maintenance Tips, Service Provider Resources

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“By identifying an opportunity to be more sustainable, and implementing a reasonable plan of action to accomplish it, companies achieve an authenticity that paid advertising can’t buy.” – Crystal Barnes, Senior Vice President of Global Responsibility & Sustainability at Nielsen ‘Going green’ and ‘auto repair’ aren’t typically found in the same sentence. But with global…