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Aspen Auto Clinic Uses Openbay Otis
Automotive Business Technology, Customer Stories, Industry Profiles, Openbay, Service Provider Resources

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How do you make a multi-award winning automotive service business even better? By improving the way it interacts with people online and through its website. The team at Aspen Auto Clinic turned to Openbay Otis, an advanced online chat platform for automotive service business websites. Otis instantly engages website visitors in 2-way chat-like conversations. Otis…

Openbay Otis advanced online chat technology on Sullivan's Tire Pros & Auto Service web and mobile
Automotive Business Technology, Customer Stories, Industry Profiles, Openbay, Service Provider Resources

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How do you keep a multi-generational tire and automotive service business positioned for lasting growth? This was the opportunity Ryan Sullivan, Owner and President of Sullivan’s Tire Pros & Auto Service in Seaside, CA considered when he returned to the family business from a successful career in the technology industry. The answer: use the latest…

Automotive Business Technology, Customer Stories, Openbay, Product Updates, Service Provider Resources

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The automotive service industry responded quickly to the COVID-19 pandemic. Swift actions included servicing vehicles by implementing contact-free auto repair and service to ensure customer and employee safety. NEW: Otis Banner Feature In parallel, Openbay Otis customers were able to deploy a newly released feature highlighting important announcements from the business via a fixed display banner atop of…

Automotive Business Technology, Customer Stories, Industry Profiles, Openbay, Service Provider Resources

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How Auto Care Plus Converted a Simple Text Message into a $2,000 Automotive Service Texting is among the most simple forms of communication. Today over 6 billion SMS (Short Message Service) text messages are sent each day in the U.S. (SMSeagle). Now, more than ever, text messaging is the preferred way to communicate as consumers…

Car Care, Industry News, Openbay, Openbay News, Press, Product Updates, Service Provider Resources

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 Press release Openbay Unveils New Automotive Service and Repair Marketplace App with Contactless Payment Processing for Consumers and Business Fleets The Openbay marketplace app is designed for vehicle owners to discover local automotive service businesses, receive personalized service estimates, book service appointments, process payment for services and maintain vehicle service records Cambridge, MA —…

Podcast Openbay Online Chat Platforms
Automotive Business Technology, Car Tech, Industry News, Openbay, Press, Service Provider Resources

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What Artificial Intelligence and Machine Learning Can Bring to a Shop’s Digital Presence, and How Online Chat Platforms Can Benefit Tire Dealers and Automotive Service Businesses Openbay founder and CEO, Rob Infantino, met with Tire Review’s Madeleine Winer for a podcast conversation about artificial intelligence and machine learning in the automotive industry. They also discuss…

Ratchet+Wrench Podcast Openbay CEO Online Chat Platforms
Automotive Business Technology, Car Tech, Industry News, Openbay, Press, Service Provider Resources

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Why Now is the Time to Learn About New Technologies and How an Advanced Online Chat Platform Can Help Automotive Business Owners Today Openbay founder and CEO, Rob Infantino, recently sat down with Ratchet+Wrench staff writer Abby Patterson for a podcast discussion about the opportunities an online chat platform can bring to an automotive service…

Industry News, Openbay, Service Provider Resources

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Frequently Asked Questions (FAQ) about online chat, chatbots, and advanced chat platforms for auto repair and service shops and businesses What is online chat for automotive repair and maintenance businesses? Online chat is software that installs on a business website and offers a way for consumers and customers to communicate with an automotive service business…

Openbay Partners With Napa Auto Care
Industry News, Openbay, Openbay News, Press, Service Provider Resources

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16,000+ NAPA U.S. AutoCare Centers now have access to the Openbay marketplace to fulfill record-high demand for automotive services Openbay, the award-winning marketplace for automotive service and repair and provider of SaaS-based solutions for the automotive service industry, has partnered with NAPA (National Automotive Parts Association), a global leader in the automotive aftermarket industry, to…

Online chat for automotive service
Industry News, Openbay, Openbay News, Service Provider Resources

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Automotive service businesses must adapt new online technologies to increase new consumer acquisition and to grow revenue. From today forward, the way consumers will search for and select automotive services has changed. It’s a ‘digital first’ approach matching the always-on and always online lifestyle of the modern day consumer. These consumers have high expectations when…