Online Chat for Automotive Service

What is online chat? What is a chatbot? And why would any automotive service business need either for their website now?  Newsflash – commerce has changed. Maybe forever. The way consumers research, select and purchase goods and services has changed sharply in recent weeks. We are witnessing a major paradigm shift in consumer shopping behavior…

Most popular automotive services requested by Openbay vehicle owners during another top travel month The month of December 2019 will break all records for the total number of travelers this holiday season; more than 115 million of us will be traveling. This represents a 3.9% increase over the prior year. More than 104 million of…

This is an excerpt of an article written by https://www.ratchetandwrench.com Nov. 14, 2019—On Nov. 13,  ASA Automotive and Openbay announced a strategic partnership. Through the partnership, ASA customers using TireMaster services will now have access to the industry’s first artificial intelligence (AI)-powered virtual service advisor—Openbay’s AI-based messaging platform called Openbay Otis. Visitors to ASA customer websites…

Partnership to provide Artificial Intelligence (AI)-Powered Customer Engagement Tools in TireMaster family of products Meridian, Idaho (November 13, 2019) — ASA Automotive Systems, the industry leader in software for independent tire and auto service dealers, adds new technology to their suite of digital products with the announcement today of a partnership with Openbay, a company that…

The following excerpt comes from an article published on tirereview.com ASA Automotive Systems announced the launch of its new digital division Thursday at the 2019 SEMA Show. Staffed by industry experts, the division includes a new suite of services and software targeted at customer attraction and retention for tire dealerships. The new digital division will…

The following excerpt comes from an article posted on moderntiredealer.com ASA Automotive Systems Inc. has long helped retail, commercial and wholesale tire dealers, and retreaders, too. And now the company has identified another need in the marketplace — customer acquisition. ASA is creating an entirely new digital division to focus on consumers — specifically, on…

Openbay Otis personalizes interactions and automates conversations between automotive service provider and website visitors Cambridge, MA (October 16, 2019) — Openbay, the award-winning marketplace for automotive services and provider of SaaS solutions for the automotive services industry, will demonstrate its newest customer engagement software, Openbay Otis, at SEMA. Openbay Otis is the industry’s first artificial…

If you’re a Lyft driver, you want an affordable way to keep your vehicle in top condition. Good news! Earlier this year, Openbay and Lyft partnered to provide drivers with convenient access to reliable and cost-efficient automotive service in order to keep maintenance and repair costs down. The collaboration has since expanded and is now…

TIREWEB MARKETING FORGES PARTNERSHIP WITH OPENBAY TO BRING ARTIFICIAL INTELLIGENCE (AI) POWERED CUSTOMER ENGAGEMENT TOOLS TO AUTOMOTIVE SERVICE BUSINESSES Automotive aftermarket businesses and dealership service departments now positioned to drive service revenue and increase customer satisfaction using the power of artificial intelligence (AI) CAMBRIDGE, MA, July 31, 2019 — Tireweb Marketing is partnering with Openbay,…

June 16, 2019 Artificial intelligence supports work of dealership service advisers Alysha Webb Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership’s five service advisers. But if it’s a busy day, you can check in with one of the virtual advisers at…