Here’s Aaron, who used to do some of his own auto repair and maintenance, and who had recently tried Openbay for his car repair in Aurora, IL.
Where do you live, and what type of vehicle do you drive?
I live in Aurora, IL. And the service was actually for my wife; she drives a 2010 Buick Enclave.
How did you find Openbay?
I found Openbay simply through a Google search. I was looking for ways to find an independent mechanic. My wife’s car had recently come out of warranty, so I wanted to see what other options were out there, beyond the dealership. I like that Openbay made it easy to select the services and compare nearby repair shops without doing the work myself.
After I submitted my request, someone from Openbay had reached out to clarify what the car had needed, so that was impressive. It was great to have someone involved to make sure everything was correct and ensuring the service would go through smoothly.
Prior to Openbay, where did you learn about auto-repair shops near you?
Typically through word of mouth. Sometimes I would look for shops through Google, but it’s hard to get a feel for their reputation from the Google reviews alone. I used to do some basic maintenance and repairs on my own, but I usually don’t have the time to consistently do that.
How was the experience with Auto Experts?
Everything went great. They were very professional; explained the issue clearly and set expectations for when the car would be returned. We had initially picked the shop because of its proximity, and the price was in line with what we’d been quoted previously.The shop even offered to follow up in a few weeks, to be sure the car was still in good shape.
Would you book through Openbay again?
I would certainly go to this shop again. When you get the service you expect, it’s hard to think of a reason not to go again. And I’d like to work with Openbay again; it’s useful to check my maintenance schedule and track repairs. I’ll work with Openbay again, especially for bigger repairs, to confirm I’m getting a fair price for the service.
Now that you’ve heard Aaron’s story, are you ready to give Openbay a try?