Almost every driver has had a bad car repair experience, dealing with an unscrupulous mechanic making bad recommendations, or charging too much. That happened recently to Mike Tolbert, fullback for the Carolina Panthers, according to The Charlotte Observer. He had taken his 1975 Chevy Caprice Convertible in to have an engine swap performed, and he’d provided the new engine to be installed. The shop had estimated the swap would take ten days, and cost him $2,700. In the end, the job has taken ten weeks and he still doesn’t have the car. To add insult to injury, the shop has noted that the work will cost him 30% more, with a final invoice of $3,943.93.
In response, Tolbert took to his Instagram account to complain about his auto-repair facility, calling on Charlotte-area residents to avoid the shop. He believes the shop’s owner took advantage of him because he’s a millionaire. Ouch. When he went to settle the bill, apparently the owner refused Tolbert’s check, saying he’d only accept a cashier’s check, or cash. In response, Tolbert went to the bank and (no doubt laughing) withdrew $3,943.93 in coins to bring to the shop to cover the cost of the repairs.
Even if Tolbert were feeling nice enough to have put the change in all quarters, that would weigh nearly 200-pounds! As you can imagine, the shop owner apparently tried to refuse the coins, and Tolbert called a police officer to make the shop accept the money. The Observer indicates that the shop had had a different version of events, which it has posted on its Facebook page, and which USA Today has outlined here.
We aren’t taking sides, given we have no insight into the detailed exchange. But we couldn’t resist noting this: In the end, all this drama could have been avoided if — you know where we’re heading here! — Tolbert had booked his engine swap using Openbay. Openbay has a peace-of-mind guarantee for all transactions completed on the platform, and it provides conflict resolution, based on the text, photo and video messages exchanged between the consumer and the service provider. So, *just in case* Mike Tolbert happens to be reading this, Mike, check us out! We’d love to connect you with the right auto-repair shop next time. But a word to the wise for next time: shops hate it when you bring your own parts.
Need a repair? Use Openbay to make sure something like this doesn’t happen to you!
Image credit: Greg Gjerdingen, flickr