When it comes to shopping for auto repair and maintenance services, today’s consumer turns to online search to become educated; Google, Bing, yahoo, etc. Their findings and how the business interacts online ultimately influence their decision on a business to deliver the automotive service.
It’s critical for businesses to have the necessary tools and resources to engage the online customer. Consumers expect immediate access to information and immediate responses to their inquiry. The problem is most auto care businesses are not equipped with online tools, technology and necessary resources to respond to consumer requests.
Where can auto care businesses turn to for help?
Openbay recently released a new subscription service for the auto care industry called Service Advisor. It helps businesses respond to consumers shopping for auto services online. Service Advisor comes in the form of a web plug in for auto care businesses’ websites. It allows consumers the ability to generate a request for auto service and it delivers detailed service quotes (parts, labor and taxes) without any intervention on behalf of the auto care business. Openbay does all the work.
Openbay Service Advisor
Openbay is the industry’s first company to provide such tools and services to respond to the online consumer.
Direct Tire and Auto Service of Watertown, MA was one of the early customers of Openbay Service Advisor. The web plug in is on their homepage. Cottman Transmission and Total Auto Care of Cincinnati is also using Service Advisor. And there are many more auto care businesses enjoying the performance and ROI of Service Advisor.
Consumers seeking automotive services can use the Openbay mobile apps and mobile-web application to get their vehicle serviced.
To learn more about Service Advisor, please contact an Openbay representative.